Saran Sylla
Summary
Professional hospitality specialist with proven track record of delivering outstanding guest services and enhancing client experiences. Known for excellent communication and problem-solving abilities, ensuring seamless operations and guest satisfaction. Committed to fostering team collaboration and adapting to dynamic environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Club Concierge Agent
THE POST OAK AT UPTOWN HOUSTON
09.2023 - Current
- Welcome and assist all VIP Club Level guests entering and utilizing the Club Lounge
- Perform all Concierge duties for VIP Club Level guests such as local recommendations and booking of limos, restaurants, activities, shopping, etc
- Assist guests with any administrative duties as requested such as printing, photo copies, faxing, scanning, directions and airline boarding passes, etc
- Present and explain all Club menu offerings and wine lists in the Club Lounge
- Monitor and assist in the maintenance of the Club buffet food and beverage presentation
- Maintain an immaculately clean and luxurious club environment
- Completing paperwork in timely manner
- Resolve guest's issues in a pleasant, empowered and prompt manner
- Communicating effectively with management and other departments and assist when needed in order to exceed the guest's expectations
- Build insightful guest profiles and promotes special hotel programs
- Demonstrate a thorough knowledge of all hotel services and outlet information such as hours of operation, key personnel, hotel policies, etc
- Maintain a familiarity with the local scene (shopping, restaurants, spas, theater, live music, concerts and events) in order to provide relevant recommendations to guests according to their preferences
- Demonstrate a thorough knowledge of all hotel services and outlet information such as hours of operation, key personnel, hotel policies, etc
- Demonstrate an extensive knowledge of Houston and the surrounding areas
- Provide the most consistent and professional level of service to achieve and maintain the Forbes 5 Star Rating
- Convey information and ideas clearly
- Be effective in identifying and solving problems as necessary
- Demonstrate an industrious, can-do attitude and efficiently multitask
- Work closely with vendors and suppliers to procure necessary items for club operations within budget constraints; negotiated favorable contracts when possible.
- Collaborating with various departments to create tailored offerings for VIP clients, resulting in increased loyalty and repeat business.
- Coordinating event logistics, ensuring seamless execution and memorable experiences for attendees.
Front Desk Agent
Houston Marriott Marquis
01.2023 - 09.2023
- Manage online, phone and in-person room reservations
- Welcome guests, check them in, distribute room keys and explain the hotel's amenities
- Take payment from customers
- Respond to guests' issues and complaints in a friendly, timely manner
- Explain local amenities and attractions to guests
- Work with other staff members to ensure that all guest rooms meet hotel standards and accommodate any special client needs
- Assist customers with the planning of special events such as weddings and business conferences
- Arrange specialized services for VIP customers
- Make recommendations for activities and restaurants
Cashier/Sales Associate
High Fashion Home
10.2021 - 11.2022
- Welcomed customers
- Answered questions
- Assisted customers in finding or ordering merchandise
- Promptly addressed customer complaints
- Handled returns and exchanges
- Processed cash, check, or credit transactions with accuracy
- Counted cash drawers
- Stocked merchandise
Sales
TRIBAL ART COLLECTIBLES
01.2020 - 09.2021
- Communicate current product features and benefits to customers
- Provide administrative assistance to marketing
- Answer customer telephone calls regarding questions and information
- Sales of African tribal arts and antiques
- Respond to questions and concerns about service, and escalate calls appropriately
- Consult with customers to evaluate needs and determine best options
- Planned and organized business strategies to achieve desired results and to contacted potential customers via telephone
Sales Associate
Cotton On
03.2019 - 11.2019
- Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service
- Operating cash registers, managing financial transactions, and balancing drawers
- Achieving established goals
- Directing customers to merchandise within the store
- Increasing in store sales
- Superior product knowledge
Guest Service Representative/Party Host
FUNPLEX
05.2018 - 01.2019
- Set up parties for guests and provided excellent customer service
- Responsible for handling guest inquiries, checking in guests, scheduling reservations, and daily set up of parties
- Provided maximum quality services to the guests
- Direct customers to the appropriate seats
- Assess the customers' needs and make relevant suggestions
- Diplomatically resolved customers complaints and concerns on as-needed basis
- Maintained high standard of services and hospitality
Education
High school or equivalent - Business Marketing
Texas Southern University
Houston, TX04.2025
Skills
- Microsoft Office
- Team Member
- Management
- Bilingual
- Retail sales
- Social media management
- Writing skills
- Marketing
- Food service
- Social media marketing
- Effective multitasking
- Resourcefulness and creativity
- Event planning proficiency
- Time management expertise
- Exceptional communication
- VIP handling
- Local area expertise
- Strong interpersonal skills
- Travel arrangements expertise
- Cross-cultural sensitivity
- Guest relations experience
- Luxury brand awareness
- Concierge services background
- Strong work ethic
- Customer service
- Attention to detail
- Guest accommodations
- Hospitality service expertise
Certification
- Forbes Travel Guide
Languages
French - Fluent
Timeline
Club Concierge Agent
THE POST OAK AT UPTOWN HOUSTON
09.2023 - Current
Front Desk Agent
Houston Marriott Marquis
01.2023 - 09.2023
Cashier/Sales Associate
High Fashion Home
10.2021 - 11.2022
Sales
TRIBAL ART COLLECTIBLES
01.2020 - 09.2021
Sales Associate
Cotton On
03.2019 - 11.2019
Guest Service Representative/Party Host
FUNPLEX
05.2018 - 01.2019
High school or equivalent - Business Marketing
Texas Southern University
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