Saranah Hassan
Beltsville,MD
Summary
Experienced Shift Manager highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping team members on task.
Overview
4
4
years of professional experience
Work History
Shift Manager
Bowl360
Queens, NY
06.2021 - 06.2024
- Supervised daily operations, ensuring efficient workflow and safety protocols were being followed.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Kept employees operating productively and working on task to meet business and customer needs.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
Babysitting
Hollis
08.2020 - 10.2020
- Babysat a seven year old kid and assisted him with his school work.
Administrative Intern
Forestdale Inc
Forest Hills
01.2020 - 06.2020
- Participated in career preparation training during Career Club.
- Worked with Culinary and IT and assisted them in a day to day tasks such as:
- 1) Made vanilla and chocolate icing from scratch.
- 2) Helped kids decorate their own cupcakes.
- 3) Helped fax papers in alphabetical order.
- I made calendars and folded them to place into envelopes for all the workers so they can be up to date on upcoming events.
- Successfully transitioned from an in-person internship to a remote/from home program.
Skills
- Good communication skills
- Good with research
- Very patient
- Good with children
- Cash handling
- Customer service focus
- Employee training
- Opening and closing procedures
- Active listening
- Teamwork and collaboration
- Multitasking and prioritizing
Timeline
Shift Manager
Bowl360
06.2021 - 06.2024
Babysitting
08.2020 - 10.2020
Administrative Intern
Forestdale Inc
01.2020 - 06.2020