Saranda Haxhibrahimi
Naples,FL
Summary
Motivated individual with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
3
3
years of professional experience
Work History
Server/Host
Dorona Italian Steakhouse
01.2021 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Answered customers' questions, recommended items, and recorded order information.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Education
High School Diploma -
Barron Collier High School
Naples, FL05.2023
Skills
- Guest Flow
- Order Accuracy
- Course Suggestions
- Dining Crew Workflow Optimization
- Operational Efficiency and Safety
- Bus Tables
- Table Monitoring and Turnover
- Table Bussing
- Stocking and Replenishing
- Waiting Tables
- Greeting and Escorting Guests
- Front of House Display Creation
- Phone Inquiries
- Train Staff
- Cleaning and Sanitation
- Hospitality Service Expertise
- Call Transfers
- Front- and Back-Of-House Coordination
- Guest Accommodations
- Guest Satisfaction
- Performance Improvement
- Seating Assignment Preparation
- Customer Preferences
- Food Preparation and Safety
- Enter Orders
- Warm and Friendly
- Customer Loyalty
- Assigning Tables
Timeline
Server/Host
Dorona Italian Steakhouse
01.2021 - Current
High School Diploma -
Barron Collier High School
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