Sara Nester
Front Desk Associate / Advertisting
Bellingham,WA
Summary
Dynamic and experienced individual with hands-on experience in BSA, customer service, property management duties, advertising/design and clerical work. With a talent for navigating challenges, brings strong problem-solving skills and a proactive approach to new tasks. Known for adaptability, creativity, and a results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
12
12
+ Years of professional experience
Work History
Front Desk Associate / Advertising
Landmark Real Estate Management, LLC
05.2025 - Current
- Coordinates front office duties such as assisting tenants with move-in and move-out processes, logging payments, supporting vendors with key distribution, and addressing tenant and prospect in-office and telephone inquiries.
- Oversees creation, management, and posting of advertising for all available properties and units.
- Collaborates with Property Management teams on prospective tenant feedback regarding the property and units, including general impressions and any specific questions and concerns.
- Performs inspections documenting condition of each unit and any needed repairs prior to resident move in.
- Coordinates communication between guests and property management to resolve inquiries efficiently.
Bank Secrecy Act Specialist
Great Southern Bank
09.2020 - 04.2025
- Ensured adherence to regulatory requirements, including the Bank Secrecy Act, USA PATRIOT Act, and Office of Foreign Assets Control.
- Conducted regular OFAC and 314(a) verifications to support US Government efforts in detecting and preventing financial crimes.
- Reviewed and assessed customer information for compliance with Federal Customer Identification Program (CIP) standards and evaluated associated risk potential.
Call Center Representative
Great Southern Bank
05.2019 - 09.2020
- Provided comprehensive support for customer inquiries, including but not limited to account balances, loan information, and online banking assistance, ensuring customer satisfaction.
- Effectively managed high call volumes and multitasking to ensure a consistent and professional service experience.
- Maintained up-to-date knowledge of bank policies and procedures.
Contact Center Representative
Arvest Bank
01.2019 - 05.2019
- Addressed inbound calls assisting with account management, dispute resolutions, loan services, and a diverse range of banking inquiries.
- Maintained compliance with Federal and State Banking Regulations and adhered to company policies and procedures.
- Delivered personalized customer service by actively listening to customer needs and effectively navigating multiple software applications to resolve inquiries with accuracy and efficiency.
Department Manager - Homelines
Walmart
09.2017 - 05.2018
- Supervised all retail operations within four departments simultaneously.
- Oversaw inventory management processes, maintained optimal stock levels while minimizing waste and losses due to shrinkage.
- Managed personnel and ensured all tasks were completed competently and efficiently.
- Ensured all staff were appropriately trained to provide excellent customer service.
Deli Sales Associate
Walmart
02.2016 - 09.2017
- Assists tenants with move-in and move-out processes. Logs payments accurately. Supports vendors with key distribution and addresses tenant and prospect inquiries in person and via phone.
- Oversees creation, management, and posting of advertising for all available properties and units.
- Collaborates with Property Management teams on prospective tenant feedback regarding the property and units, including general impressions and any specific questions and concerns.
- Performs multiple inspections documenting condition of each unit and any needed repairs prior to resident move in.
Education
Certification - Graphic Design
GED - General Education
Skills
- Time management
- BSA and Due Diligence
- OFAC
- Problem-solving skills
- Office administration
- Multi-line phone systems
- Word processing
- Auditing
- Property management systems
- Customer service
- Computer skills
- Phone and email etiquette
Office of Foreign Assets Control (OFAC)
Proficient in Microsoft Office
Adobe applications
Advertising
Customer Service
Advanced problem-solving skills
Detail Oriented
Effective time management
Data Entry
Office management experience
Strong organizational skills
Property Management duties
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$23/hr - $1000/hrLanguages
English
Native or Bilingual
Software
Microsoft Office
Adobe Creative Suite
Microsoft Teams
Appfolio
LeadSimple
Xperience
Sharepoint
Jack Henry
Timeline
Front Desk Associate / Advertising - Landmark Real Estate Management, LLC
05.2025 - Current
Bank Secrecy Act Specialist - Great Southern Bank
09.2020 - 04.2025
Call Center Representative - Great Southern Bank
05.2019 - 09.2020
Contact Center Representative - Arvest Bank
01.2019 - 05.2019
Department Manager - Homelines - Walmart
09.2017 - 05.2018
Deli Sales Associate - Walmart
02.2016 - 09.2017
Mid-America Technology Center - Certification, Graphic Design
Mid-America Technology Center - GED, General Education