Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sara Nilsen

Los Gatos,CA

Summary

Encouraging manager, team-member and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

4
4
years of professional experience

Work History

Assistant Manager

Romantiques
03.2023 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

Key Holder Leader/ Backstock Manager

She She Boutique
02.2022 - 03.2023
  • Improved customer service by projecting friendly and knowledgeable attitude.
  • Counted out cash drawers and balanced totals.
  • Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
  • Kept store clean and organized to provide shoppers with pleasant experience.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Opened inventory boxes and restocked shelves.
  • Oversaw team of 8 employees.
  • Processed cash, credit, debit, and check payments.

Sales Associate

Macy's Department Store
07.2021 - 12.2021
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.

Sales Associate

Athleta- Gap
10.2020 - 01.2021
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Kennel Attendant

Dr. Dave's Boarding, Daycare & Grooming
06.2019 - 08.2020
  • Monitored and maintained food and water of boarded animals according to animal dietary health guidelines.
  • Mixed and administered special food formulas to individual animals based on unique dietary needs.
  • Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
  • Provided top-notch customer service to every customer and exceptional care to animals.
  • Kept animals clean and free of contaminants to promote optimal health.
  • Collected animal waste produced on walks and discarded in trash or approved receptacles.
  • Cleaned and maintained kennel areas for optimized hygiene, including cages, runs and yards.

Education

Bachelor of Science -

Oregon State University
Corvallis, OR
06.2024

High School Diploma -

Westmont High School
Campbell, CA
06.2020

Skills

  • Product and Service Knowledge
  • Staff Training
  • Money Handling
  • Closing Oversight
  • Staff Management
  • Marketing Tactics
  • Social Media Platforms
  • Editing
  • Critical Thinking
  • Copywriting, Editing and Review
  • Idea Brainstorming

Timeline

Assistant Manager

Romantiques
03.2023 - Current

Key Holder Leader/ Backstock Manager

She She Boutique
02.2022 - 03.2023

Sales Associate

Macy's Department Store
07.2021 - 12.2021

Sales Associate

Athleta- Gap
10.2020 - 01.2021

Kennel Attendant

Dr. Dave's Boarding, Daycare & Grooming
06.2019 - 08.2020

Bachelor of Science -

Oregon State University

High School Diploma -

Westmont High School

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Sara Nilsen