Saranne Lund
Phoenix,AZ
Summary
Detail-oriented and organized Property Manager effective at managing personnel, property and special projects. Dedicated to interacting with property office and maintenance staff to manage on-site activities. Focused on achieving occupancy goals and working closely with property owners and decision-makers for various needs. Well-qualified Property Manager with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Management position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Property Manager
Airbnb/Self Employed
08.2022 - Current
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Manage 3 separate properties.
- Monitor cleaning, trash and upkeep of properties
- Collect extra fees as needed, to owners if tenants are delinquent in any way.
Client Services/Assistant Processor
Lund Mortgage Team Inc
03.2020 - Current
- Enhanced client satisfaction by promptly addressing inquiries and resolving issues.
- Streamlined communication between clients and various departments for efficient service delivery.
- Maintained up-to-date knowledge of industry trends, sharing insights with clients to foster loyalty and trust.
- Collaborated closely with team members to develop tailored solutions for each client''s unique requirements.
- Provided exceptional support during high-pressure situations, demonstrating professionalism and empathy at all times.
- Supported sales teams by preparing presentations highlighting key product features tailored to individual clients'' needs and objectives.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained and managed customer files and databases.
- Prepared and submitted reports to keep management informed of sales activities and progress.
- Assisted in the implementation of new client onboarding procedures, resulting in reduced processing times.
Commercial Property Manager
Sara Stanley Beauty Suites
08.2015 - Current
- Streamlined property maintenance processes for increased efficiency and lower costs.
- Enhanced tenant satisfaction by addressing concerns and resolving disputes promptly.
- Negotiated favorable lease terms with tenants, resulting in higher occupancy rates.
- Implemented cost-saving measures to reduce operating expenses and improve profitability.
- Managed property renovations, ensuring timely completion and minimal disruption to tenants.
- Developed marketing strategies for attracting new tenants and retaining existing ones.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Established strong relationships with vendors, negotiating contracts for better service at lower costs.
- Maintained accurate financial records, including rent collection, budgeting, and reporting to stakeholders.
- Assisted in the acquisition of new properties by conducting market research and due diligence assessments.
- Increased rental income through strategic pricing adjustments based on market trends and competitor analysis.
- Oversaw tenant move-ins and move-outs, ensuring smooth transitions while minimizing vacancies.
- Coordinated with legal counsel on lease agreements, evictions, and other property-related matters as needed.
- Facilitated communication between tenants, owners, vendors, and staff members for seamless operations management.
- Created customized weekly reports detailing property performance metrics for owner review.
- Implemented proactive maintenance schedules to minimize costly repairs or replacements in the future.
- Conducted thorough background checks on prospective tenants to mitigate risks associated with non-payment or damage to the property.
- Administered operations to handle needs of more than 35 tenants across 24 salon suites.
- Coordinated appointments to show marketed properties.
Manager
Mirage Entertainment LLC
09.2010 - 07.2015
- Set up event meeting s with all venues and vendors.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Implemented innovative marketing campaigns that boosted events.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for each individual event.
- Streamlined event planning processes by implementing efficient project management strategies.
- Enhanced attendee experience through careful selection of venues and catering providers.
- Recruited trained, and managed teams of talent to assist with event operations and logistics.
- Reduced event costs by negotiating favorable terms with suppliers and vendors without compromising on quality or service levels.
- Ensured smooth transitions between program elements at live events through effective stage management techniques.
- Negotiated with vendors to achieve most favorable terms.
- Fulfilled contractual obligations for rehearsal and day of event coordination.
Education
High School Diploma -
Sunrise Mountain High School
Peoria, AZ05.2001
Skills
- Staff Management
- Business Administration
- Property Management
- Contract Negotiation
- Database Management
- Maintenance Scheduling
- Customer Service-Focused
- Rent Collection
- Administrative Support
- Payment Collection
- Lease Renewals
- Building Maintenance
- Maintenance Knowledge
- Property Tours and Inspections
- Preparing Property Agreements
- Tenant and Eviction Laws
- Preventive Maintenance
- Financial Budgeting and Reporting
- Marketing and Advertising
- Leasing and Sales
- Fair Housing Compliance
- Problem Solving
- Time Management
- Decision Making
- Eviction Procedures
- Organizational Skills
- Client Relations
- Data Entry
- Deposits Management
- Rental Listings Research
- Microsoft Office
- Sale and Rental Recordkeeping
Certification
- Clearskin Institute Laser, 2017
- Bud Crawley Real Estate School, 2013
- Maricopa Beauty College, 2000-2001
Timeline
Property Manager
Airbnb/Self Employed
08.2022 - Current
Client Services/Assistant Processor
Lund Mortgage Team Inc
03.2020 - Current
Commercial Property Manager
Sara Stanley Beauty Suites
08.2015 - Current
Manager
Mirage Entertainment LLC
09.2010 - 07.2015
High School Diploma -
Sunrise Mountain High School
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