Saranny Granger
Ocala,FL
Summary
Experienced customer relations specialist providing optimal resolution to all stakeholders through research and problem solving. Extensive background in billing insurance and collections procedures. Works well under pressure and an adept multi-tasker.
Overview
9
9
years of professional experience
Work History
Patient Services Supervisor
Envision Physicians Services
07.2018 - Current
- Facilitated communication between patients, facilities, and insurance companies to resolve billing issues.
- Enhanced overall department performance by setting clear expectations measuring progress against goals, providing timely feedback to staff members on their performance.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Delegated tasks to staff for review to complete.
- Assist legal department with providing documents they asked for and provide account details.
- Oversee Chartswap requests from attorney offices which includes attorney billing requests, reduction request and add/bill insurance information provided. Ensure that requests are process and complete within the time frame.
- Take escalation calls from agents and provide assistance when needed.
Patient Service Liaison
Envision Physicians Services
10.2016 - 06.2018
- Review and resolve escalated patient complaints received via email from the patient through email, mail, fax, and telephone. Respond to patients with resolution up to and including the authorization of discounts and write offs.
- Review Attorney General, Better Business Bureau, Practice Administration Department, Hospital Management, and the Envision Operating Units. Responded to complaints within the time frame.
- Correspond with Envision Medical Directors regarding customer service complaints, including the gathering of all medical documentation for problem resolution.
- Occasionally supervise the employees in the Patient Services Department in the absence of the department supervisors. Including but not limited to accepting call outs, assisting quality retraining of patient complaint related issues.
- Help with training of new hires and assist representatives with difficult accounts. Also, receives escalated calls from veteran and new CSR’s.
Patient Services Representative
Reimbursement Technologies Inc.
11.2014 - 09.2016
- Assisted callers/patients with billing questions; added and billed insurance; worked mail; handled escalated calls; completed attorney billing, affidavit, and subpoena requests; handled CAPIO collection accounts facilitating all correspondence with their office; assisted call center representatives; provided call center training when necessary; processed Baylor Scott and White credit card payments.
Education
Some College (No Degree) - Nursing
Delaware County Community College
Media, PAHigh School Diploma -
John Bartram High School
Philadelphia, PA06.1998
Skills
- Proficient in Microsoft Office
- Extensive Administrative background
- Call Center experience
- Excellent communication
- Decision-making
- Adaptability
- Effective problem-solving
- Team management
- Organizational skills
Timeline
Patient Services Supervisor
Envision Physicians Services
07.2018 - Current
Patient Service Liaison
Envision Physicians Services
10.2016 - 06.2018
Patient Services Representative
Reimbursement Technologies Inc.
11.2014 - 09.2016
Some College (No Degree) - Nursing
Delaware County Community College
High School Diploma -
John Bartram High School
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