SARANTINA PHILANTROPE
Fayetteville,NC
Summary
Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills and motivated to maintain customer satisfaction and contribute to company success. Understanding customer desires and providing customized solutions to build loyalty.. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Patient Care Taker
HHA (Private)
01.2024 - 03.2024
- Providing Medication, emotional support and responsible for task such as cleaning or providing basic care of the person who is unable to perform daily activities on their own.
- Provided compassionate and patient-focused care to cultivate well-being.
Customer Service Representative
Nike
10.2020 - 12.2023
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.
- Educated customers about available services, promotions, or discounts; up-selling products when appropriate.
- Handled customer inquiries and suggestions courteously and professionally.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Customer Service Representative
Wake Radiology UNC Rex
05.2015 - 10.2020
- Answer incoming calls from patients trying to schedule their exams that the doctor has ordered. We need to be sure that the correct exam is scheduled and the correct office is chosen, Such as Mammography, Ultrasound, Dexa, Nuclear Medicine, Fluoroscopy and CT. Working for health care is very challenging but that is what I enjoy. Daily Reports, Attendance, Performance, Hours, Schedule Adherence and Weekly.
- Expedited service times with effective triage of incoming calls, directing patients to the correct department or resource.
- Delivered exceptional support during high call volume periods by maintaining composure and professionalism under pressure.
- Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.
- Providing excellent customer service by promptly answering patient inquiries.
- Stayed calm under pressure to and successfully dealt with difficult situations.
VIP Customer Service Representative
Lifestyle Holidays Vacation Club
08.2013 - 12.2015
- To Meet and greet customers when they arrive to the Resort, Check in reports, Take flight details to arrange transportation back to the airport, Take dinner reservations requests, Provided their drinks requests as per membership, courtesy calls or visits in the mornings to make sure guest/s are enjoying their stay, Edit details as part of a daily report, room changes, schedule appointments with their customer service representative and report any complaints registered.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service Sales Clerk
Tropical Tees And Things
03.2012 - 01.2013
- Meet and greet customers, facilitated the collection of funds.
- Boosted sales through effective product recommendations tailored to individual customer needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
Front Office Administrative Assistant
Anchor Realty
01.2009 - 02.2012
- Meet and greet customers and clients, monitor phone calls and take detailed messages, schedule managers listing and showing appointments, maintain filing systems for company listings and all other documents input listings into multiple listing system (mls), prepare flyers and brochures for window display, Update website pages, process emails and assist with preparation of company advertising and graphics for TCREA magazine.
- Enhanced office efficiency by organizing and maintaining filing systems, managing appointment schedules, and handling incoming phone calls.
Education
No Degree - Language Studies, Business Administration
TCIPS (Providenciales TCI)
Turks And Caicos Islands09.2010
Clement Howell High School -
Clement Howell High School
Providenciales Turks And Caicos Islands06.2008
Skills
- Excellent communication
- Team player
- Proficient in Microsoft Word, Excel, Data Processing
- Highly experienced in profanely presentations
- Call Management
- Product Knowledge
- Scheduling
- Retail store support
- Active Listening
- Call center experience
- Order Processing
- Customer Service
Certification
Real state's multiple listing systems (mls), 2010
Timeline
Patient Care Taker
HHA (Private)
01.2024 - 03.2024
Customer Service Representative
Nike
10.2020 - 12.2023
Customer Service Representative
Wake Radiology UNC Rex
05.2015 - 10.2020
VIP Customer Service Representative
Lifestyle Holidays Vacation Club
08.2013 - 12.2015
Customer Service Sales Clerk
Tropical Tees And Things
03.2012 - 01.2013
Front Office Administrative Assistant
Anchor Realty
01.2009 - 02.2012
No Degree - Language Studies, Business Administration
TCIPS (Providenciales TCI)
Clement Howell High School -
Clement Howell High School
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