Sara P. Garcia
Garfield,NJ
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Looking to transition in Human Resources. Transferable skill set include: time management, problem-solving, team collaboration, focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Server
Hohokus Inn And Tavern
06.2023 - Current
- Served 10+ tables at a time and managed patron issues to cultivate positive customer experiences.
- Provided detailed training in all phases of hospitality sequence-of-service duties to new employees.
- Managed multiple transactions at a time while maintaining meticulous attention to detail in a high-volume, fine dining environment.
Restaurant Floor Manager
Raymond's Restaurant
04.2017 - 03.2020
- Reconciled cash and credit card transactions to maintain accurate records.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Client Service Representative
Bank Of America
06.2017 - 12.2018
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Delivered prompt service to prioritize customer needs.
- Investigated and resolved customer inquiries and complaints quickly.
Education
Bachelor of Science - Business Management
William Paterson University of New Jersey
Wayne, NJ12.2021
Skills
- Guest Relations Management
- Business Operations Expertise
- Conflict Resolution Techniques
- Quality Control Guidelines
- Service Delivery Management
- Delegating Assignments and Tasks
- Teamwork and Collaboration
Technical Skills
MS Suite (Word, Power Point, Excel, Outlook)
Languages
Spanish
Native or Bilingual
Timeline
Server
Hohokus Inn And Tavern
06.2023 - Current
Client Service Representative
Bank Of America
06.2017 - 12.2018
Restaurant Floor Manager
Raymond's Restaurant
04.2017 - 03.2020
Bachelor of Science - Business Management
William Paterson University of New Jersey
Similar Profiles
Anthony PapeletteAnthony Papelette
Financial Aid Advisor/Director Assistant at Hohokus School of TradeFinancial Aid Advisor/Director Assistant at Hohokus School of Trade
Blake Chambers - DonBlake Chambers - Don
Bartender at Valley Inn TavernBartender at Valley Inn Tavern
Josh PinskyJosh Pinsky
Server at Hunter's Tavern @ The Tidewater InnServer at Hunter's Tavern @ The Tidewater Inn
Nikola BoshkovNikola Boshkov
Customer Service Representative at WalmartCustomer Service Representative at Walmart
Kainath Noorani ChowdhuryKainath Noorani Chowdhury
Audit Associate at Documentation Strategies, Inc. (Subcontractor of KPMG US)Audit Associate at Documentation Strategies, Inc. (Subcontractor of KPMG US)