Saraphina Loucks
Summary
Versatile and results-oriented professional with a background in education, customer services, and management notably with Edustaff and the United Postal Service. Excelled in roles requiring critical thinking, problem-solving, and strong relationship management. Demonstrated reliability and professional ethics, achieving high levels of trust and repeated requests for leadership positions. Skilled in record-keeping and verbal communication, fostering positive outcomes in dynamic environments.
Overview
23
23
years of professional experience
Work History
Substitute Teacher
Edustaff
09.2023 - Current
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
- Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
City Mail Carrier
United Postal Service
05.2002 - 01.2023
- Handled customer inquiries and concerns professionally, directing them to appropriate resources when necessary for further assistance or information.
- Navigated various weather conditions while delivering mail, ensuring consistent reliability for customers regardless of external factors.
- Collaborated with fellow carriers to cover additional routes when needed, supporting team cohesion and effective workload distribution.
- Worked as a 204B or acting supervisor for several years. Also was a temporary postmaster. Overseeing carriers, covering vacant routes daily. Issued discipline when required, worked well with union representatives. In this role I answered customer calls. Completed daily reports in a timely matter. Adjusted time keeping errors for my carriers as well as payroll. I created weekly schedules, recorded and entered mail volume. Conducted route inspections and street observations. Assisted with route evaluations and adjustments. After stepping down and back into the carrier role at the end of my career I had multiple carriers ask me to return to the management position.
- Prior to management I also worked as a rural carrier, a clerk, and have operated mail sorting machines.
Education
Associate of Arts - Accounting And Finance
Oakland Community College
Bloomfield Hills, MI08-2025
Skills
- Adaptable
- Relationship building and management
- Group and individual instruction
- Verbal and written communication
- Critical Thinking
- Problem-solving abilities
- Reliability
- Professional ethics
- Record-keeping
Timeline
Substitute Teacher
Edustaff
09.2023 - Current
City Mail Carrier
United Postal Service
05.2002 - 01.2023
Associate of Arts - Accounting And Finance
Oakland Community College
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