Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Certification
Timeline
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Sara Poole

Greater Houston,TX

Summary

Goal-oriented Team Manager dedicated to meeting team performance objectives and achieving set targets. Offering 6 years of extensive leadership experience in the tourism industry. Committed individual well-versed in providing thorough training, setting team goals and developing innovative strategies. Proven track record of performing under pressure, managing multiple teams and hosting group travel. Superb oral and written communication skills paired with excellent time management and leadership abilities.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Team Manager Groups, Singles and Special Needs

Vacations To Go
11.2022 - Current
  • Analyze team performance data to provide meaningful feedback for coaching agents to meet and exceed sales goals.
  • Drive performance of staff by creating incentives and positive work atmosphere and administering recognition and rewards programs.
  • Resolve booking problems to achieve best outcome for customer and for company.
  • Help ensure calls are answered.
  • Successfully manage budgets and allocate resources to maximize productivity and profitability.
  • Produce monthly Profit and Loss Statements.
  • Lead group of solo travelers on 3-4 cruises per year.
  • Administer monthly and annual reviews to direct reports and set clear and measurable goals, action plans, and follow-up procedures.
  • Implement training programs to maximise team member development and potential.
  • Ensured compliance with company policies as well as industry regulations.
  • Achieve project deadlines consistently by closely monitoring progress and proactively addressing any potential roadblocks.
  • Preform market and data analysis to choose new singles cruises.
  • Marketing of new cruises utilizing social media platforms.

Travel Counselor and Singles Host

Vacations To Go
12.2019 - 11.2022
  • Answer and respond to client calls, emails, and voicemails, providing exemplary service and extensive follow up
  • Manage over 50 bookings daily, responsible for sales transactions up to $150,000
  • Expertly navigate over 10 different booking engines to secure sales.
  • Communicated benefits and information regarding international travel insurance with clients and obtained best rates.
  • Administered customer surveys to measure satisfaction with services and better understand desires and expectations.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Guided solo travel cruise groups of up to 300 people on scheduled tours.
  • Led engaging group tours, sharing relevant historical facts and cultural insights to enrich overall experience.
  • Built personal relationships with guests to promote positive experiences.

Front Desk Manager

My Spa Joy
12.2020 - 10.2021
  • Established welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
  • Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
  • Oversaw calendar to manage team schedule and keep shifts appropriately staffed.
  • Generated reports to track spa performance and make recommendations for improvement.
  • Conducted daily staff meetings, informing team members of new spa services and policies.
  • Managed activities related to staff training, treatment procedures, inventory management and marketing.
  • Coordinated special events, attracting new clients and boosting overall sales.

Spa Coordinator

milk + honey
05.2018 - 08.2019
  • Managed front desk operations, ensuring efficient check-in/check-out processes for all clients.
  • Handled guest complaints calmly and professionally
  • Scheduled spa appointments and fulfilled email requests from clients.
  • Led spa tours for new members to familiarize guests with services provided.
  • Managed up to 300 client profiles daily.
  • Trained new hires on company policies, procedures, and best practices, contributing to well-prepared team of professionals.
  • Maintained inventory of retail goods, implementing order requests as needed.

Education

Master of Business Administration - MBA -

Western Governors University
Salt Lake City, UT
06.2023

Bachelor's Degree, Global Hospitality Leadership - Hotel And Restaurant Management

University of Houston
Houston
01.2019

Business Administration and Management, General -

Lone Star College-CyFair
Cypress, TX
01.2016

Skills

  • Event Management
  • Group Travel
  • Problem Solving
  • Employee Development
  • Certified Travel Industry Executive (CTIE)
  • Managing large teams
  • Public Speaking
  • Microsoft Office
  • Inventory Management
  • Time Management

Accomplishments

  • Developed and implemented sales trainings
  • Graduated top of my training class at Vacations To Go
  • Produced new policies and procedures for marketing cruises
  • Group sales increased 60% over the previous year, due to staffing and coaching's provided

Certification

Certified Travel Agent

Travel with Special Needs

Multi Cabin Specialist

Certified Singles Cruise Host





Timeline

Team Manager Groups, Singles and Special Needs

Vacations To Go
11.2022 - Current

Front Desk Manager

My Spa Joy
12.2020 - 10.2021

Travel Counselor and Singles Host

Vacations To Go
12.2019 - 11.2022

Spa Coordinator

milk + honey
05.2018 - 08.2019

Master of Business Administration - MBA -

Western Governors University

Bachelor's Degree, Global Hospitality Leadership - Hotel And Restaurant Management

University of Houston

Business Administration and Management, General -

Lone Star College-CyFair

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Sara Poole