Sarasama Watthana
Longwood,FL
Summary
Dynamic and dependable, with a proven track record at Forever 21, I excel in customer service and cash management. Renowned for enhancing customer relations and resolving complex issues, I consistently ensured transaction accuracy and fostered loyalty through exceptional service and active listening, contributing significantly to repeat business. Thank you!
Overview
1
1
year of professional experience
Work History
Cashier and Sales Staff
Forever 21
06.2024 - 12.2024
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Education
High School Diploma - General
Winter Springs High School
Winter Springs, FL05.2023
Skills
- Customer Service
- Customer Assistance
- Work Ethic and Integrity
- Patience and Empathy
- Time management skills
- Cash Handling
- Cleaning and sanitizing
- Reliability and punctuality
- Cash handling and management
- Customer Relations
- Organizational abilities
- Cash Management
- Complex Problem-Solving
- Issue Resolution
- Refund handling
- ID Verification
- Sales expertise
- Problem-Solving
- Honest and Dependable
- Active Listening
- Creative Thinking
- Relationship Building
- Team Leadership
- Coin and Currency Counting
Languages
Thai
Native or Bilingual
Timeline
Cashier and Sales Staff
Forever 21
06.2024 - 12.2024
High School Diploma - General
Winter Springs High School
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