Sara Sofia Torres Aza
Coconut Creek,FL
Summary
Adept at fostering patient satisfaction and trust, I significantly enhanced client acquisition at Palm Beach Physical Medicine through expert appointment scheduling and insurance verification. My ability to maintain high standards of sanitation and data accuracy, coupled with exceptional telephone etiquette and adaptability, has consistently improved clinic efficiency and patient care quality. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Chiropractic Assistant
Palm Beach Physical Medicine
02.2024 - 07.2024
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Educated patients on chiropractic care benefits, resulting in increased referrals and new client acquisition.
- Input patient data into computer system and checked information for accuracy.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Performed electric muscle stimulation, massage, and mechanical traction.
- Demonstrated proficiency in using various therapeutic modalities like ultrasound therapy or electrical stimulation under chiropractor supervision for better treatment outcomes.
- Fostered team-oriented environment, facilitating smooth collaboration between clinic staff.
- Collected and documented patient medical information such as blood pressure and weight.
- I was in charge of calling the different offices for pending payments
Chiropractic Assistant
Back To Mind
05.2023 - 01.2024
- Answered phones to respond to customer questions, provide information and schedule appointments.
- Developed strong rapport with patients leading to high levels of trust and satisfaction, fostering long-term relationships.
- Prepared examination rooms with necessary equipment, promoting efficient appointment flow while prioritizing sanitation protocols.
- Greeted incoming visitors warmly and directed patients to appropriate areas to keep office running smoothly.
- Maintained strict adherence to HIPAA regulations, protecting sensitive patient information and upholding confidentiality standards.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Ensured prompt communication between patients and chiropractors through accurate message taking and relaying information as required.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- I keep the spaces clean for the proper order of the office
Restaurant Waiter, Bartender, Hostess
Cabanas Delrar
05.2022 - 06.2023
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.
- Managed multiple tables simultaneously while maintaining high levels of accuracy on order placement and delivery.
Education
High School Diploma -
West Boca Raton Community High School
12811 Glades Rd, Boca Raton, FL 3349805.2019
Skills
- Telephone Etiquette
- Appointment Scheduling
- Medical Terminology
- Insurance Verification
- Scheduling Appointments Management
- Effective written and verbal communication
- Phone Etiquette Maintenance
- Flexibility and Adaptability
- Data Entry
- Payment Processing
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Chiropractic Assistant
Palm Beach Physical Medicine
02.2024 - 07.2024
Chiropractic Assistant
Back To Mind
05.2023 - 01.2024
Restaurant Waiter, Bartender, Hostess
Cabanas Delrar
05.2022 - 06.2023
High School Diploma -
West Boca Raton Community High School
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