Sara Spicer
Upatoi,GA
Summary
Friendly Dental Receptionist dedicated to greeting every patient with smile and running front desk day-to-day operations smoothly. Strengths include handling insurance claims, managing multi-line phone systems, addressing patients' claim concerns as well as hands on Dental Assisting, and dental terminology. Happy mom of two, that enjoys life, and family.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Columbus Family Dentistry
Columbus, GA
04.2015 - 12.2018
- Verified patient's eligibility for benefits under various insurance plans.
- Collected payments from patients in accordance with established policies and procedures.
- Maintained accurate records of patient treatment plans, medical histories, and financial transactions.
- Arranged documents for insurance claims.
- Scheduled cleanings and dental appointments for patients using appointment software.
- Verified that patients had proper insurance coverage prior to procedures or appointment scheduling.
- Updated patient and insurance data and input changes into company computer system.
- Verified patient eligibility for insurance coverage by contacting insurance carriers and obtaining the necessary authorization numbers.
- Called insurance companies to ascertain pertinent information regarding policies and payment benefits for patients.
- Communicated with insurance carrier, patient and third party or employer to verify patient insurance benefits.
- Navigated through multiple online systems to obtain documentation.
- Contacted patients to confirm demographic information and communicate financial responsibilities.
- Assisted in resolving claim issues related to billing and reimbursement inquiries.
- Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
- Sanitized equipment, cleaned treatment rooms and restocked supplies after each patient's treatment to maintain cleanliness and prepare for next patient.
- Took digital X-rays of teeth using radiographic equipment.
- Provided chair-side assistance during dental examinations and procedures to boost efficiency and calm nervous patients.
- Laid out dental instruments and equipment before procedures.
- Assisted in laboratory procedures such as mixing impression materials or pouring casts from impressions taken by dentists.
Education
High School Diploma -
Deane Bozeman School
Panama City, FL05-2009
Some College (No Degree) -
Gulf Coast State College
Panama City, FLSkills
- Phone and Email Etiquette
- Treatment Room Setup
- Patient Relations
- Knowledge of Dental Terminology
- Data Entry
- Patient Scheduling
- Insurance Billing
- Insurance Verification
- Payment Processing
- Understanding of Dental Insurance
- Dental Radiography
- Appointment Scheduling
- Accounts Receivable
Timeline
Front Desk Receptionist
Columbus Family Dentistry
04.2015 - 12.2018
High School Diploma -
Deane Bozeman School
Some College (No Degree) -
Gulf Coast State College
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