Experienced in verifying customers for account openings and following Know Your Customer (KYC) / Customer Information Program (CIP) norms. Skilled in booking requested and eligible accounts, ensuring prompt provision of all eligible services. Proficient in accurately funding accounts according to customer requests with zero defects. Proven ability to assist and guide team members, provide training on procedural changes, and ensure adherence to CTQ standards. Actively involved in conducting associate engagement activities and serving as a member of the associate council.