Sarata Kaba
Summary
Experienced and detail-oriented professional with 5+ years in customer service and administrative support in healthcare and retail. Skilled in communication and leadership, able to improve customer satisfaction and streamline operations. Holds a Bachelor's degree in Healthcare Administration, an Associate degree in Healthcare Management, and a Personal Training Certificate. Known for building positive relationships, managing high-volume tasks, and ensuring compliance with industry standards. Seeking a challenging role to contribute to organizational success.
Overview
8
8
years of professional experience
Work History
Academic Assistant Verification & Customer Service
Northeastern University
08.2020 - Current
- Presented students with academic progress information and resources, fostering a sense of responsibility for their success.
- Created, updated, and maintained detailed documents and spreadsheets to track student records and progress.
- Processed transcripts for students, alumni, and third-party vendors with a focus on accuracy and compliance.
- Handled verification requests, ensuring adherence to institutional policies and regulatory requirements.
- Conducted interviews, trained, and managed co-op students every six months, facilitating their integration into the department.
- Drafted government letters based on students' academic records, ensuring clarity and compliance with official guidelines.
- Developed and implemented strategies to enhance customer service, resulting in improved student satisfaction.
Assistant Store Manager
Georgetown Cupcake
08.2022 - 05.2023
- Supervised daily operations of a busy cupcake bakery, maintaining high standards of customer service and product quality
- Monitored inventory levels, placed orders, and ensured sufficient stock of ingredients and supplies
- Oversaw cash handling procedures, including register balancing and preparation of deposits
- Managed opening and closing procedures, ensuring the store's readiness for business hours
- Acted as a liaison between staff and management, facilitating effective communication and promoting teamwork
Front Desk Associate
Healthworks Fitness
11.2016 - 10.2021
- Monitored facility to ensure adherence to safety procedures, protecting customers and reducing liability risks
- Provided information about facilities, promotions, events, and organizational policies to meet customer needs
- Administered CPR and life-saving techniques during emergencies
- Managed payment processing, issuing receipts, and providing correct change
- Trained new employees on front desk procedures and business operations
Front Desk Receptionist
Rise Beauty Studio
09.2018 - 05.2021
- Resolved customer issues to maintain high satisfaction standards
- Scheduled, coordinated, and confirmed appointments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Collected room deposits, fees, and payments.
Unit Coordinator
Mass Eye and Ear
03.2019 - 03.2020
- Addressed disciplinary issues and escalated major concerns
- Coordinated surgeries and procedures with the Surgical Coordinator
- Handled confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
- Trained new Unit Coordinators on unit-specific protocols, contributing to overall team proficiency in delivering exceptional patient care experiences.
- Achieved appropriate patient flow by admitting, transferring, and discharging patients in computer system and notifying appropriate personnel of patient status verbally and through signage.
Education
Bachelor of Science - Healthcare Administration
Northeastern University
Boston, MA05.2024
Personal Training Certificate -
American Academy of Personal Training
Boston, MA06.2018
Associate in Arts (A.A.) - Healthcare Management
Southern New Hampshire University
Manchester, NH05.2017
Skills
- Leadership Skills
- Administrative Support
- Customer Service
- Scheduling
- Technologically Savvy
- Student Engagement
- Academic Writing
Timeline
Assistant Store Manager
Georgetown Cupcake
08.2022 - 05.2023
Academic Assistant Verification & Customer Service
Northeastern University
08.2020 - Current
Unit Coordinator
Mass Eye and Ear
03.2019 - 03.2020
Front Desk Receptionist
Rise Beauty Studio
09.2018 - 05.2021
Front Desk Associate
Healthworks Fitness
11.2016 - 10.2021
Bachelor of Science - Healthcare Administration
Northeastern University
Personal Training Certificate -
American Academy of Personal Training
Associate in Arts (A.A.) - Healthcare Management
Southern New Hampshire University
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