- Creating digital artwork using software like Photoshop, Illustrator, or Procreate
- Youth Development Programs
- Getting involved in local advocacy groups to promote positive change in the community
- Environmental Conservation Projects
- Sustainable Tech Innovations
Saratan Farrer
Atlanta
Summary
Results-driven leader with 15+ years of experience bridging the gap between complex technology and the people who use it. Combining McKinsey-certified leadership with a background in business operations, I specialize in turning technical tools into measurable success—most recently delivering a 41% increase in product adoption across 60+ accounts. I am a strategic liaison and storyteller dedicated to helping organizations reach their full digital potential.
Overview
8
8
years of professional experience
Work History
Employee Development Lead & Operations Manager
Estar Rides
06.2024 - Current
- Enhanced customer satisfaction by translating complex technical product specifications into clear, value-oriented messaging for retail brand.
- Formulated and executed location strategy for strategic expansion, ensuring alignment of retail growth with significant urban redevelopment efforts.
- Coordinated technical apprenticeship program, ensuring collaboration between organizational goals and community partnerships.
Remote Learning & Development Consultant
Wayfinder
07.2025 - 10.2025
- Designed and executed high-stakes training sessions for large audiences, modifying complex frameworks to accommodate the needs of diverse user levels.
- Facilitated interactive sessions that encouraged collaboration and optimized team performance.
Customer Success Manager / District Consultant
Renaissance Learning Inc.
10.2019 - 05.2024
- Managed the execution of digital implementation strategies for a portfolio of more than 60 large-scale organizations, focusing on optimizing user transitions and fostering high adoption rates.
- Delivered actionable insights and strategic guidance to optimize product utilization and drive user engagement.
- Facilitated collaboration among diverse teams to streamline onboarding procedures and optimize customer interactions.
- Designed targeted intervention strategies for at-risk accounts, leveraging health reporting to mitigate churn.
Special Education Teacher
Atlanta Public School System
11.2017 - 10.2019
- Assessed student learning profiles and developed customized IEPs to facilitate effective educational strategies.
- Coordinated efforts with multidisciplinary teams to monitor student advancement and modify instructional approaches accordingly.
- Executed behavior management strategies to foster positive classroom environments.
- Integrated assistive technology solutions to facilitate inclusive education and improve accessibility for every student.
Education
Bachelor of Science - Early Childhood Special Education
University of Hartford
West Hartford, CTNo Degree - Early Childhood Special Education
Delaware State University
Dover, DEMaster of Arts - Special Education
University of Saint Joseph
West Hartford, CT12-2004
Skills
- Customer success strategy
- B2C brand representation
- Strategic consulting expertise
- SaaS implementation expertise
- Customer account management
- Customer relationship building
- Customer retention
- Client relations
Affiliations
VP of Marketing and Communications for Atlanta Neighborhood Planning Unit-Adamsville (NPU-H)
Atlanta Park Pride Steward (Wilson Mill | Herbert Greene)
Russell Innovation Center for Entrepreneurs Stakeholder
Interests
Timeline
Remote Learning & Development Consultant
Wayfinder
07.2025 - 10.2025
Employee Development Lead & Operations Manager
Estar Rides
06.2024 - Current
Customer Success Manager / District Consultant
Renaissance Learning Inc.
10.2019 - 05.2024
Special Education Teacher
Atlanta Public School System
11.2017 - 10.2019
Bachelor of Science - Early Childhood Special Education
University of Hartford
No Degree - Early Childhood Special Education
Delaware State University
Master of Arts - Special Education
University of Saint Joseph