Dedicated and results-oriented professional with a proven track record as an educator, trainer, and instructional designer, specializing in the development and delivery of engaging training content. Expertise includes serving as a strategic consultant for school systems, particularly within Title I environments, with a strong commitment to data-driven strategies that enhance student achievement. Known for fostering robust client relationships that significantly boost customer satisfaction, while skills in strategic planning and execution drive improved engagement and loyalty. A passion for creating impactful educational experiences ensures transformative outcomes in diverse learning settings.
Hi, I’m
Saratan Farrer
Atlanta,GA
Summary
Overview
6
years of professional experience
Work History
Estar Rides LLC
Operations Manager
06.2024 - Current
Job overview
- Developed and delivered an operational training module for technicians, creating a computer-based training module, quick reference guides, and user manuals to ensure rapid adoption of new procedures.
- Designed and implemented an internship-training curriculum with a focus on youth, providing a structured path for new talent to enter the electric micro-mobility field.
- Identified and resolved bottlenecks in the repair intake process, resulting in a 20% increase in weekly service ticket capacity.
- Streamlined operational processes to enhance efficiency and reduce turnaround times.
- Implemented performance metrics to monitor team productivity and service quality.
- Analyzed technician workflow data to eliminate redundancies, recovering 10 hours of billable labor per week.
- Streamlined operational processes for service intake, reducing average customer wait times by 50% during peak hours.
Wayfinder
Learning and Development Consultant (Contract)
07.2025 - 10.2025
Job overview
- Travels to school districts to conduct on-site and virtual training sessions for large groups (25-100 attendees), including administrators, counselors, and teachers.
- Instructs and guides users on implementing new software and methodologies, ensuring a smooth transition and high user adoption.
- Manages all training logistics, including scheduling, travel, and on-site coordination.
- Developed and delivered tailored training programs to enhance employee performance and engagement.
- Facilitated workshops and seminars, fostering a culture of continuous learning within teams.
- Leveraged e-learning platforms to create interactive training modules for remote employees.
- Evaluated training effectiveness through feedback mechanisms, ensuring continuous improvement of programs.
- Delivered impactful training sessions utilizing diverse instructional techniques and multimedia tools.
Renaissance
Customer Success Manager / District Consultant
10.2019 - 05.2024
Job overview
- Led the rollout and implementation of new technology systems for a portfolio of over 60 school districts, ensuring a smooth user transition by providing expert-level instruction and comprehensive training modules.
- Led a series of professional development workshops for educators, resulting in a 20% increase in teacher engagement and improved student outcomes by 10% through effective facilitation and communication.
- Acted as a strategic IT consultant, delivering data-driven recommendations that resulted in a 41% increase in product utilization and improved client outcomes.
- Served as a liaison between technical teams and end-users, translating complex application information into engaging training sessions and digital content to facilitate high user adoption.
- Streamlined reporting processes to enhance data accuracy and improve decision-making efficiency.
- Led cross-functional teams to enhance customer onboarding processes and improve user experience.
- Developed and implemented customer success strategies that increased product adoption and retention rates.
- Led strategic planning initiatives to align district operations with organizational goals.
- Developed and implemented training programs to enhance team performance and service delivery.
Education
University of Saint JosephConnecticut
Master of Arts in Education from Special Education
01.2006
University Overview
- Alpha Chi Honor Society Member
University of HartfordWest Hartford, CT
Bachelor of Science from Elementary Special Education
09-2002
University Overview
- Dean's List Fall 2001
- President's List Spring 2002
- Student Union Member
- Alpha Chi Honor Society Member
Delaware State UniversityDover, DE
No Degree from Elementary Education
05-2002
University Overview
- Dean's List Fall 1998
- Dean's List Winter1999
- Dean's List Spring 1999
- Dean's List Spring 2000
- Dean List Fall 2000
- Dean's List Spring 2000
- Alpha Chi Honor Society Inductee 1999
Skills
- Virtual and on-site training facilitation
- Data-driven client engagement
- Curriculum design and development
- Experienced with virtual communication platforms
- Project management
- Problem-solving
- Operations management
- Customer account management
- Customer retention
- Client relations
- Customer relationship building
- Strategic planning
Accomplishments
Accomplishments
- Beltline Ventures Cohort: Graduate (Business Accelerator & Strategic Planning)
- Park Pride Stewardship: Certified Park Steward (Community Advocacy & Green Space Management)
- Program Development: Creator, eStar Rides Technical Apprenticeship Program
Affiliations
Affiliations
Park Pride
Neighborhood Planning Unit Adamsville
Russell Innovation Center for Entrepreneurs
Timeline
Learning and Development Consultant (Contract)
Wayfinder
07.2025 - 10.2025
Operations Manager
Estar Rides LLC
06.2024 - Current
Customer Success Manager / District Consultant
Renaissance
10.2019 - 05.2024
University of Saint Joseph
Master of Arts in Education from Special Education
University of Hartford
Bachelor of Science from Elementary Special Education
Delaware State University
No Degree from Elementary Education
Early Career & Teaching Experience
Early Career & Teaching Experience
- Fulton County Schools, Special Education Teacher
- Improved student achievement through innovative curriculum development and technology integration, resulting in a 15% increase in student test scores.
- Led community engagement initiatives that increased parental involvement in school programs by 15%.
- Atlanta Public Schools, Special Education Teacher
- Taught special education in a Title I school environment, using various reading programs to increase student reading proficiency.
- Hartford Public Schools, Teacher
- Implemented the Success for All model with fidelity to improve student literacy and achievement in a Title I school environment.Special Education Teacher | Fulton County Schools | January 2008 – February 2013
Leadership & Community Involvement
Leadership & Community Involvement
- Founder & Director | Thriving Ties Collective Inc.
- Founded and directed a non-profit organization focused on empowering families of students with special needs, demonstrating a commitment to supporting children and their communities.
- Navigated ambiguity to assist over 50 families in securing stable housing and resources, showcasing a dedication to real-world problem-solving.