Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Sarath Phe

New Port Richey,FL

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

12
12
years of professional experience

Work History

Owner

Ahintofgoodies
02.2016 - Current
  • Promoted business via social media to generate leads and maximize brand identity.
  • Fulfilled customer shipping needs by completing all purchase orders and customer invoices.
  • Addressed customer needs and made product recommendations to increase sales.
  • Assisted customers with returns, refunds and resolving transaction issues.

Customer Service Representative

Teletech at Home
04.2020 - 02.2021
  • Applies knowledge of clerical office operations of unemployment assistance.
  • Helped a large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Provides informal training to customers to assist with filling out applications, filing weekly claims, and account login issues.
  • Demonstrated mastery of customer service call script within specified time frames.
  • Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
  • Properly directed inbound calls in phone queues to improve call flow
  • Answered 60+ calls per shift.

Corporate Production

Braille Works International
10.2019 - 04.2020
    • Formatting documents using, Word and Adobe while ensuring high detail to attention.
    • Producing transcripts in large print, audio, and braille.
    • Proof-reading and correcting work to ensure customer satisfaction.

Data Entry/Registrar

AppleOne
04.2016 - 09.2016
    • Greeted every guest with personable approach and provided knowledgeable service.
    • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
    • Organized, reviewed, and filed paperwork for secure recordkeeping.
    • Facilitated student registration with admissions and records departments for smooth administration processes.
    • Monitored enrollment processes to meet regulations and accreditation standards.
    • Sent student records to school requesting student information.

Client Services Representative

Staffing Now
09.2015 - 02.2016
    • Applies knowledge of clinical office operations of health care providers and health care payers.
    • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
    • Utilized active listening skills to identify customer needs and provide appropriate solutions.
    • Responded proactively and positively to rapid change.
    • Educated customers about billing, payment processing and support policies and procedures.
    • Enhanced productivity levels by anticipating needs and delivering outstanding support.
    • Demonstrated mastery of customer service call script within specified time frames.
    • Properly directed inbound calls in phone queues to improve call flow.
    • Answered 60+ calls per shift.

Inspection Assistant

Life Safety Designs
01.2015 - 09.2015
    • Greeted guests in with friendliness and professionalism.
    • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
    • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
    • Followed detailed directions from management to complete daily paperwork and computer data entry.
    • Communicated all merchandise needs or issues to appropriate supervisors.
    • Performed wide-ranging administrative, financial and service-related functions.

Client Services

H&R Block
01.2014 - 04.2015
  • Managed receptionist area, including greeting visitors and responding to telephone and in-person requests for information.
  • Organize files, updated spreadsheets, email reports, and filed documents.
  • Operated cash register with proficiency.
  • Updated register logs.
  • Handled cash and deposits using proper accounting procedures and documentation.

Administrative Assistant

Som's Military Kids and Drop In Services
06.2012 - 09.2014
    • Answered phone system, routing calls, delivering messages to staff and greeting visitors.
    • Maintained inventory of office supplies and placed orders.
    • Managed filing system, entered data and completed other clerical tasks.
    • Made copies, sent faxes and handled all incoming and outgoing correspondence.
    • Verified details of transactions, including funds received and total account balances.
    • Computed sales prices, total purchases and processed payments.

Education

Associate - Accounting

University of Phoenix

Accounting Certificate -

Community College of Rhode Island

Skills

  • Account Reconciliations
  • Office Administration
  • Cash Handling
  • Customer Service
  • Microsoft Office
  • Data Entry
  • Adobe Software
  • Proof Reading
  • Efficient and Detail-Oriented
  • Technical Troubleshooting
  • Strong Organizational Skills
  • Call Center Operations
  • Multitasking and Prioritization
  • Appointment Scheduling
  • Tech-Savvy

Languages

Cambodian
Native or Bilingual

Timeline

Customer Service Representative

Teletech at Home
04.2020 - 02.2021

Corporate Production

Braille Works International
10.2019 - 04.2020

Data Entry/Registrar

AppleOne
04.2016 - 09.2016

Owner

Ahintofgoodies
02.2016 - Current

Client Services Representative

Staffing Now
09.2015 - 02.2016

Inspection Assistant

Life Safety Designs
01.2015 - 09.2015

Client Services

H&R Block
01.2014 - 04.2015

Administrative Assistant

Som's Military Kids and Drop In Services
06.2012 - 09.2014

Associate - Accounting

University of Phoenix

Accounting Certificate -

Community College of Rhode Island

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Sarath Phe