Summary
Overview
Work History
Education
Skills
Certification
Domain Knowledge
Project Management Skills
Analytical Skills
Communication Skills
Languages
Timeline
Generic
Saravanakumar Chandrasekar

Saravanakumar Chandrasekar

Bengaluru,Karnataka

Summary

Accomplished Business Systems Analyst with over 13 years of experience specializing in IT within the healthcare, consumer banking, and insurance sectors. Expertise in business analysis, data management, and agile methodologies, with a proven track record of delivering solutions that enhance business performance. Skilled in stakeholder collaboration and team leadership, aiming to leverage strong analytical skills to drive impactful projects.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Senior Business System Analyst

Carelon Global Solutions
Bengaluru
09.2022 - Current

Domain: Healthcare
Project Name: RxGuide

Project Synopsis:
RxGuide is a standalone analytics client reporting tool developed by CarelonRx. It features an interactive client dashboard that highlights cost, utilization, clinical value, cost savings, and modeling. This tool serves as a market differentiator for CarelonRx, enabling clients, consultants, and internal stakeholders to perform meaningful data analysis, drive decisions, identify opportunities, and support strategic planning.

Key Responsibilities:

  • Requirements Gathering: Collaborate with stakeholders to gather and document business requirements for ETL processes.
  • Data Analysis: Analyze data sources and data flows to ensure data integrity and quality.
  • ETL Design and Development: Work with development teams to design and implement ETL processes that meet business requirements.
  • Testing and Validation: Develop and execute test plans to ensure ETL processes function correctly and meet business needs.
  • Documentation: Create detailed documentation of ETL processes, including data mappings, transformation rules, and data flow diagrams.
  • Project Management Support: Assist in project planning, task prioritization, and resource management to ensure timely delivery of ETL projects.
  • Stakeholder Communication: Act as a liaison between business stakeholders and technical teams, ensuring clear communication and understanding of requirements and constraints.
  • Performance Optimization: Identify and implement improvements to enhance the performance and efficiency of ETL processes.

Scrum Master + Business Analyst

Capgemini Technology Service India Ltd
Bengaluru
03.2022 - 09.2022

Domain: Insurance
Project Name: Arek

Project Synopsis:
Arek builds, maintains, and develops shared information system services essential for pension insurance. The project plays a significant role at the core of the occupational pension industry.

Key Responsibilities:

  • Scrum Facilitation: Ensure daily scrum events with full team participation.
  • Task Breakdown: Assist in breaking down user stories into tasks and assigning hours in GitLab.
  • Agile Metrics: Track and report Agile metrics to leadership.
  • Impediment Resolution: Address and resolve impediments to maintain momentum.
  • Sprint Retrospectives: Conduct retrospectives to identify successes and areas for improvement.
  • Workload Estimation: Collaborate with the Onshore Business Analyst for accurate workload estimations.
  • Document Management: Update business documents to reflect current project requirements.

Business Analyst

HCL Technologies Ltd
Chennai
04.2021 - 02.2022

Domain: Healthcare
Project Name: Claims Management

Project Synopsis:
The medical billing insurance claim process begins when a healthcare provider treats a patient and sends a bill for services to a designated payer. The bill includes a summary of services using ICD code sets, patient demographic data, and insurance information. The claim is then processed.

Key Responsibilities:

  • Requirements and Change Requests: Collaborate with the business team to gather and document requirements and manage change requests (CR).
  • Agile Practices: Follow agile practices for each release, including daily stand-up calls.
  • SRS Documentation: Prepare Software Requirements Specifications (SRS) based on business analytics and healthcare claim data analysis.
  • Business Intelligence Reporting: Synthesize business intelligence data to produce detailed reports and presentations, highlighting key findings and recommending changes.
  • Technical Team Support: Provide end-to-end support to the technical team, including requirement transition, identifying use cases, preparing test data, clarifying doubts, reviewing test cases, validating tests, performing business acceptance testing, and obtaining business sign-off.

Business Analyst

BA Continuum India Pvt Ltd
Chennai
07.2018 - 04.2021

Domain: Consumer Banking (Small Business)
Project Name: Hierarchy Management Tool

Project Synopsis:
The segment technologies branch manages financial center hierarchies and hierarchy node attributes, which change monthly. The current legacy system, OTC (One Team Connections), manages these assignments and attributes. The new HMT application will facilitate the submission of monthly change requests and an approval workflow for these changes.

Key Responsibilities:

  • Product and Sprint Backlog Management: Create and manage the Product Backlog, Sprint Backlog, and User Stories to ensure clear and organized project planning.
  • Scope Definition: Collaborate closely with project managers and business stakeholders to define the project scope and objectives.
  • Testing and Validation: Perform thorough testing and validation for projects, ultimately owning the acceptance of work from the technology side.
  • Backlog Management Tools: Proficient in using tools such as Jira and Rally for effective backlog management.
  • Agile Practices: Follow comprehensive Agile practices for each sprint, including daily stand-ups, scrum calls, maintaining the Scrum board, backlog, burn-down charts, etc.
  • Stakeholder Communication: Work closely with development and product teams, ensuring clear communication with all stakeholders regarding project management and progress.
  • Development Validation: Collaborate with developers, quality analysts, and product owners to validate development against work requirements.
  • Workflow Management: Manage workflow to ensure the timely fulfillment of business priorities.

QA + Business Analyst

UST Global Pvt Ltd
Chennai
09.2011 - 07.2018

Domain: Property & Casualty Insurance
Project Name: Esurance

Project Synopsis:
Esurance, owned by Allstate, is an American auto insurance provider that sells car insurance directly to consumers online and over the phone. It serves nearly 90 percent of the U.S. population across 34 states. Recently, Esurance expanded its product offerings to include motorcycle, homeowners, and renters insurance.

Key Responsibilities:

  • Business and IT Coordination: Coordinated with business and IT teams across all software development phases for seamless integration and project success.
  • Requirements Documentation: Gathered, analyzed, and documented business requirements, developing comprehensive BRDs.
  • Data Analysis: Conducted data requirements gathering and gap analysis using SQL queries.
  • Mobile Testing: Tested mobile applications on Android and iOS platforms.
  • Comprehensive Testing: Participated in Functional, UAT, and Regression Testing to ensure application quality and reliability.
  • Native App Testing: Tested native applications like Esurance, DIY, and DriveSense.
  • SQL Execution: Executed SQL queries in SQL Server, ensuring data accuracy and integrity.

Education

B.Sc. - Information Technology

Karpagam Arts & Science College
Coimbatore
04-2011

Skills

  • Business Process Improvement
  • Advanced SQL and Data Analysis
  • Agile and Scrum methodologies
  • Data Governance and Compliance
  • Requirements gathering
  • ETL processes
  • Business Intelligence
  • Analytical skills
  • Presentation skills
  • Testing and validation

Certification

  • CSM (Certified Scrum Master)
  • Professional, American Healthcare Management (AHM-250)

Domain Knowledge

Understanding of healthcare systems, clinical information systems, and healthcare data., Knowledge of consumer banking processes and P&C insurance systems.

Project Management Skills

Experience in breaking down tasks, assigning responsibilities, and tracking progress; knowledge of Agile methodologies, including Scrum and Kanban, and tools like Jira and Rally; involvement in functional testing, UAT, and regression testing to ensure quality

Analytical Skills

Expertise in eliciting, analyzing, and documenting business requirements., Ability to identify gaps between current and desired states and propose solutions., Skilled in creating process flow diagrams and mapping business processes., Strong analytical and problem-solving skills to address business challenges.

Communication Skills

Effective communication with stakeholders to gather requirements and provide updates., Proficient in creating detailed documentation, including BRDs, SRS, and user stories., Ability to present complex information in a clear and concise manner to various audiences.

Languages

Tamil
First Language
English
Upper Intermediate
B2
Malayalam
Elementary
A2

Timeline

Senior Business System Analyst

Carelon Global Solutions
09.2022 - Current

Scrum Master + Business Analyst

Capgemini Technology Service India Ltd
03.2022 - 09.2022

Business Analyst

HCL Technologies Ltd
04.2021 - 02.2022

Business Analyst

BA Continuum India Pvt Ltd
07.2018 - 04.2021

QA + Business Analyst

UST Global Pvt Ltd
09.2011 - 07.2018

B.Sc. - Information Technology

Karpagam Arts & Science College
Saravanakumar Chandrasekar