Saravana Kumar Shanmugam
Dublin
Summary
Senior Solutions Architect (Integration & Data) with 19+ years of hands-on experience architecting ERP and supply chain integration solutions for eCommerce and retail organizations. Deep expertise designing and supporting iPaaS integrations (Dell Boomi, Workato, Celigo) across NetSuite, Oracle, Salesforce, 3PLs, and external trading partners — covering Order Management, Fulfillment, Logistics, Customer Returns, Repairs, and X12 EDI transactions. Proficient in NetSuite-side technical work including SuiteQL, saved searches, and File Cabinet processing to support integrations and reporting feeds. Skilled in building scalable, resilient integration architectures using REST/SOAP APIs, OAuth, webhooks, and event-driven patterns with strong focus on idempotency and error handling. Experienced in BI/data warehouse design (Looker, Snowflake) including dimensional modeling and ELT pipelines. Actively apply AI tools (Claude) to accelerate integration design, troubleshooting, and documentation as part of modern automation workflows. Comfortable as an independent senior IC, partnering directly with finance, operations, and IT leadership on business-critical systems.
Overview
1
1
Certification
20
20
years of professional experience
Work History
Senior Manager, Automation & Analytics
Connor Group
San Francisco, California
03.2025 - Current
- Lead a 15-person cross-functional technical operations team delivering large-scale iPaaS integration programs across ERP (NetSuite, Sage), CRM (Salesforce), and custom merchant platforms.
- Manage a portfolio of 12+ integration programs annually, contributing to $8–10M in service revenue, ensuring on-time delivery across Retail, Food Delivery, and FinTech.
- Define and execute technical integration strategy by aligning REST/SOAP APIs, webhooks, OAuth authentication, and event-driven workflows; improved scalability and reduced onboarding time by 35%.
- Built data-driven operational dashboards using Looker and Snowflake, applying dimensional modeling and ELT pipeline design — improved error detection by 60% and reduced issue resolution time by 40%.
- Implemented monitoring, error-handling, and alerting frameworks within integration processes to proactively surface failures before business impact.
- Own executive-level communication, presenting risks, mitigation plans, and roadmap progress to Partners, Principals, CFOs, and CTO-level stakeholders.
- Instituted standardized delivery frameworks and review processes, improving deployment quality by 45% and reducing post-go-live defects by 30%.
- Led complex multi-system integration testing (SIT/UAT), driving zero-critical-defect go-lives across multiple projects.
- Leverage AI tools (Claude) daily for integration design reviews, automation development, technical documentation, and cross-team communication — applying AI as a practical productivity multiplier in enterprise integration work.
Solutions Architect
Flexport
San Francisco, California
08.2019 - 03.2025
- Spearheaded a Generic EDI Framework (X12 850, 855, 856, 810, 846, 940, 945, 997), revolutionizing trading-partner onboarding from 5 days to under 30 minutes — unlocked $500M in revenue and reduced cost to serve by 70%.
- Managed diverse EDI transactions for customers, suppliers, carriers, and auditors — covering retail compliance, chargebacks, and operational process logic.
- Engineered CI/CD and DevOps pipeline for Boomi deployment and test automation using Buildkite and Boomi Flow, boosting release frequency by 40% while ensuring environment consistency.
- Developed dimensional data models and ELT pipelines feeding Looker/Snowflake dashboards for Customer Success Metrics and Carrier Performance — improved carrier coverage from 75% to 95% and timeliness from 85% to 98%.
- Mentored offshore and onsite teams on Dell Boomi best practices, idempotent integration design, and retry/error-handling patterns.
- Bridged external trading partners and internal stakeholders, translating complex business needs into scalable iPaaS integration solutions.
- Architected Dell Boomi integration for NetSuite OMS, streamlining EDI purchase orders and B2B operations.
- Engineered EDI solutions for Oracle-3PL integration adhering to ANSI X12 standards, optimizing supply chain efficiency.
- Onboarded new 3PLs for B2C/B2B order management, enhancing operational efficiency and return processes.
- Tracked customer orders and returns via carrier status events, improving visibility and customer satisfaction.
- Conducted comprehensive end-to-end EDI testing with suppliers and customers, validating multiple transaction types.
Business Systems Analyst
Akshaya Inc (Client: Google LLC)
Mountain View, California
05.2015 - 08.2019
- Served as Supply Chain Systems SME for Google’s Devices & Services operations, focusing on Order Management, Fulfillment, Logistics, and Returns (RMA) across Netsuite OMS, Oracle, 3PLs, and external partners.
- Implemented Salesforce integration, synchronizing customer and product data with Netsuite for improved data consistency.
- Engineered robust EDI solutions for Oracle-3PL integration, adhering to ANSI X12 standards and optimizing supply chain efficiency.
- Onboarded new 3PLs for B2C and B2B order management systems, enhancing operational efficiency and return processes.
- Tracked customer orders and returns via carrier status events, significantly improving visibility and customer satisfaction.
Senior Programmer
Adecco Group NA & CSC
Melville, New York
12.2013 - 05.2015
- Integrated Vendor Management Systems with Adecco using TIBCO BW, enhancing system efficiency.
- Designed and implemented web services to share hundreds of candidate profiles with FieldGlass.
- Streamlined data integration processes, resulting in measurable improvements in data accuracy.
- Collaborated with cross-functional teams to ensure seamless system integration and functionality.
Technology Lead
Infosys Technologies
Malvern, Pennsylvania
10.2006 - 11.2013
- Migrated Ricoh Legacy Systems to SOA 11g, transitioning 20 customers and 46 EDI transactions.
- Integrated Oracle Transportation Management with Oracle EBS, defining EDI specs for transactions.
- Onboarded 50+ carriers, managing over 100 EDI transactions.
- Upgraded from SOA 10g to 11g, migrating 68 SOA components across domains.
- Connected 3PL systems with Oracle EBS, designing solutions for various 3PL flows.
Education
Bachelor of Engineering -
Kongu Engineering College, Anna University
Chennai, Tamil Nadu, IndiaSkills
- Integration / iPaaS platforms: Dell Boomi, Workato, Celigo, SOA, TIBCO
- Middleware systems: Salesforce, NetSuite, Oracle Fusion Middleware
- Cloud platforms: AWS (S3, API Gateway, EC2)
- Data integration patterns: REST/SOAP APIs, OAuth, webhooks, pagination, rate-limit handling, retries, idempotency, microservices, pub/sub, batch, streaming
- Delivery Protocol: AS2, SFTP, FTP, HTTP/s
- Programming languages: Python, SQL
- Development tools: Git, Jenkins, Docker
- AI & automation: Claude (daily use for integration design, automation development, documentation), exploring AI-driven workflow automation
- Project management tools: JIRA, Confluence
- Business intelligence tools: Looker, Snowflake, Periscope
- EDI transactions: ANSI X12 (850, 855, 856, 810, 846, 940, 945, 997), EDIFACT — trading partner onboarding, retail compliance, chargeback resolution
Certification
- Dell Boomi Architect
- Dell Boomi Associate Architect
- Dell Boomi Professional Developer
- Dell Boomi Production Administrator
- Dell Boomi Associate EDI for X12 Certification
- Dell Boomi Associate Developer
- AWS Cloud Practitioner
- NetSuite ERP Consultant
Timeline
Senior Manager, Automation & Analytics
Connor Group
03.2025 - Current
Solutions Architect
Flexport
08.2019 - 03.2025
Business Systems Analyst
Akshaya Inc (Client: Google LLC)
05.2015 - 08.2019
Senior Programmer
Adecco Group NA & CSC
12.2013 - 05.2015
Technology Lead
Infosys Technologies
10.2006 - 11.2013
Bachelor of Engineering -
Kongu Engineering College, Anna University