Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Yoselyn Fuentes

Laurel,MD

Summary

Goal-driven with extensive background managing busy reception areas and multi-line telephone systems. Privacy conscious and astute in control of confidential documentation. Energetic, honest and self motivated with great customer service and team skills. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

9
9
years of professional experience

Work History

Leasing Consultant

Asset Living
02.2023 - Current
  • Greeted clients, showed apartments, and prepared leases.
  • Verified tenant incomes and other information before accepting lease applications.
  • Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
  • Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
  • Distributed and followed up on tenant renewal notices.
  • Collected monthly rent payments and other fees, always properly recording, and processing money.
  • Responded to requests and scheduled appointments for property showings.

Assistant Manager

Cava Grill
01.2016 - 06.2023
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Monitored security and handled incidents calmly.
  • Planned team-building exercises to increase employee performance and job satisfaction.
  • Assisted in organizing and overseeing assignments, planning and coordinating in-house and outsourced resources.
  • Created organization systems for inventory control, merchandising, financial reports and schedules, dramatically increasing operational efficiency.
  • Reviewed sales and gross profit reports to determine options for increasing market growth.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
  • Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
  • Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.

Paralegal

Sadia Ali Law
04.2018 - 12.2022
  • Prepared legal briefs, motions and pleadings.
  • Drafted, signed and certified key legal documents for judicial review.
  • Adhered to privacy laws to avert possible information breaches and protect client data.
  • Conducted detailed client intakes and entered information into company database.
  • Conferred with clients and other involved parties to gather and track case information.
  • Assisted counsel in preparing answers, providing documentation and information for discovery request.
  • Researched state statutes, decisions, legal articles, codes and documents.

Sales Representative Team Leader

Lady Foot Locker
06.2015 - 04.2018
  • Greeted customers
  • Engaged positively with each customer, providing professional and polite support for sales and service needs
  • Counted cash, made change to keep organized and balanced cash register drawer
  • Replenished floor stock and processed efficient shipments to maintain optimal product availability for customer demands
  • Presented professional appearance at all times and assisted with product placement and visual merchandising tasks
  • Increased store sales by cross-selling complementary items.
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.

Education

High School Diploma - undefined

FT Meade High School
Fort Meade, MD

Skills

  • People skills
  • Customer service
  • Multi-line telephone skills
  • Organization and efficiency
  • Multitasking and prioritization
  • Customer Experience

Languages

Spanish
Native or Bilingual

Timeline

Leasing Consultant

Asset Living
02.2023 - Current

Paralegal

Sadia Ali Law
04.2018 - 12.2022

Assistant Manager

Cava Grill
01.2016 - 06.2023

Sales Representative Team Leader

Lady Foot Locker
06.2015 - 04.2018

High School Diploma - undefined

FT Meade High School

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Yoselyn Fuentes