SARAY CASTILLO
North Las Vegas
Summary
Bilingual individual with a caring and honest approach to work, strong sense of responsibility, and diligent work ethic. Committed to continuous learning and open to coaching for skill enhancement. Proficient in computer skills and leadership abilities, facilitating effective collaboration. Recognizes the significance of excellent customer service and strives to offer knowledgeable and respectful support for customer satisfaction.
Overview
9
9
years of professional experience
Work History
Insurance Producer
Farmers Insurance Agency
09.2024 - Current
- Increased client satisfaction by providing personalized insurance solutions tailored to individual needs.
- Conducted thorough needs assessments for prospective clients, identifying gaps in their current coverage plans.
- Adhered to all regulations for insurance sales.
- Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance in all transactions.
- Worked in high-volume, competitive sales environment.
- Conducted regular follow-ups with existing clients to review coverage needs and suggest appropriate adjustments.
- Collaborated with underwriters to ensure accurate risk assessment and appropriate coverage options.
- Developed strong relationships with clients, fostering trust and loyalty for long-term business growth.
- Educated clients on complex insurance concepts using clear language, increasing comprehension levels.
- Managed a high volume of daily tasks while maintaining a focus on providing quality customer service.
- Improved cross-selling strategy by analyzing existing client portfolios for potential upsell opportunities.
- Assisted colleagues in closing deals by sharing best practices for successful sales consultations.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Maintained high standards of customer service by building relationships with clients.
Cashier Team Lead
Ulta
07.2024 - 09.2024
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Assisted customers by answering questions and fulfilling requests.
- Communicated with customers and team members to solve problems.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Resolved customer complaints professionally, maintaining a positive brand image and fostering customer retention.
Sales Associate
Nike Factory Store
10.2021 - 06.2024
- Assist customers
- Cashier
- Detail
- Teach
- Orders
- Make moves in the store
- Coordinate events
- Unload trucks
Personal Nurse
Self Employed
08.2021 - 10.2021
- Assist
- Instructed family members and caregivers on how to care for the patient
- Gave medications and treatments to patients and tracked their responses while collaborating with healthcare teams to adjust treatment plans
- Followed strict safety precautions by calculating the correct dosages before administering medications
- Kept track of the patient's condition, interpreting and tracking EKG readings, identifying abnormal telemetry readings, and informing team members about changes in stability or acuity
- Maintained quality standards by conducting routine medication audits and adhering to internal and industry best practices
Sales Associate
The Home Depot
06.2020 - 10.2021
- Organize
- Cashier
- Assist customers
- Learn/teach
- Detail
Sales Associate
Deckers Brand
10.2019 - 12.2020
- Organize
- Cashier
- Stock
- Detail
- Assist customers
Personal Assistant
Self Employed
06.2016 - 09.2019
- Organize
- Scheduling
- Review/note taking
- Detailing
- Filing
- Assist
- Time managing
- Providing information
Education
High School -
Canyon Springs High School
North Las Vegas, NVSome college - Nursing
College of Southern Nevada
Las Vegas, NVBachelor of Science - Nursing
Arizona College of Nursing - Las Vegas
Las Vegas, NV01.2025
Skills
- Bilingual
- Dedicated team player
- Childcare experience
- Resourceful
- Time management
- Training
- Computer-savvy
- Writing
- Responsible
- Leadership
- Learning Strategies
- Honest
- Multitask
- Determined
- Adaptable
- Relationship building
- Sales expertise
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Insurance Producer
Farmers Insurance Agency
09.2024 - Current
Cashier Team Lead
Ulta
07.2024 - 09.2024
Sales Associate
Nike Factory Store
10.2021 - 06.2024
Personal Nurse
Self Employed
08.2021 - 10.2021
Sales Associate
The Home Depot
06.2020 - 10.2021
Sales Associate
Deckers Brand
10.2019 - 12.2020
Personal Assistant
Self Employed
06.2016 - 09.2019
High School -
Canyon Springs High School
Some college - Nursing
College of Southern Nevada
Bachelor of Science - Nursing
Arizona College of Nursing - Las Vegas
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