I am a customer service professional with over three years of experience in various customer service roles, including two years in leadership roles as a team lead. I am bilingual fluent in Spanish, proficient with computers and windows with excellent ability to multi-task. I've provided exceptional service to clients through face-to-face interactions, phone communication, and written communication. I have outstanding phone etiquette, strong problem-solving skills, de-escalation skills and a customer oriented approach to my day to day interactions with our clients. I am looking for an opportunity to implement my customer service experience and excellent communication skills to make a meaningful impact in our clients' lives and provide a wonderful service experience, offer beneficial financial solutions, and promote customer loyalty. I am a self motivator and can work independently and in a collaborative team.