Summary
Overview
Work History
Education
Skills
Timeline
Generic

Saray Garcia

Highland,CA

Summary

I am a customer service professional with over three years of experience in various customer service roles, including two years in leadership roles as a team lead. I am bilingual fluent in Spanish, proficient with computers and windows with excellent ability to multi-task. I've provided exceptional service to clients through face-to-face interactions, phone communication, and written communication. I have outstanding phone etiquette, strong problem-solving skills, de-escalation skills and a customer oriented approach to my day to day interactions with our clients. I am looking for an opportunity to implement my customer service experience and excellent communication skills to make a meaningful impact in our clients' lives and provide a wonderful service experience, offer beneficial financial solutions, and promote customer loyalty. I am a self motivator and can work independently and in a collaborative team.

Overview

8
8
years of professional experience

Work History

Stockroom Lead

Crocs
Ontario, CA
11.2023 - Current
  • Developed and implemented stock rotation procedures to minimize product waste and maintain freshness.
  • Supervised a team of associates, providing guidance, support and feedback to foster proffesional growth.
  • Received incoming merchandise and stored in correct stock locations.
  • Maintained tidy and clean work areas to promote optimal produvtibity and safety standards.
  • Assisted with merchandise stocking and replenishment in backroom and on sales floor.
  • Contirbuted to a positive team environment by collaborating with coworkers on various tasks and projects in backroom area.

Team Lead

Tenshoppe
Ontario, CA
10.2022 - 08.2023
  • Oversaw 8-12 associates, managed scheduling and training. Conducted evaluations and provided feedback of strengths and areas of improvement.
  • Handled escalated issues in person, over the phone, and via email communication to find a solution and maintain customer satisfaction.
  • Monitored product sales metrics, created sales reports and provided nightly feedback via email to owners. Responsible for end of day count and deposit.

Customer Service Associate

Forever 21
Rancho Cucamonga, CA
11.2020 - 11.2022
  • Handled over 100 customer transactions daisy using conversational sales techniques to find opportunities to offer credit card sign up for customers. Held the highest conversion rate at our store.
  • Responsible for accepting product daily, entry to point of sale. Determining product placement and pushing it out to the floor.
  • Responsible for new hire training.

Service Lead 2

Chuck E Cheese
Lakewood, CA
09.2016 - 07.2019
  • Handled over 50 in person customer orders and 50 inbound service and calls daily.
  • Crossed trained for all area's of operations and handled training of all new hire's.
  • Assisted with big party event coordination. Conducted follow up calls with clients to confirm reservation make adjustments to space and confirm special requests.

Education

High School Diploma -

Compton High School
Compton, CA
06-2014

Skills

  • Workload Prioritization
  • Heavy Lifting
  • Safety Processes and Procedures
  • Mentoring and Training
  • Work Area Maintenance
  • Customer Relationships
  • Customer Service
  • Interpersonal Communication
  • Task Prioritization
  • Adaptability and Flexibility
  • Critical Thinking

Timeline

Stockroom Lead

Crocs
11.2023 - Current

Team Lead

Tenshoppe
10.2022 - 08.2023

Customer Service Associate

Forever 21
11.2020 - 11.2022

Service Lead 2

Chuck E Cheese
09.2016 - 07.2019

High School Diploma -

Compton High School
Saray Garcia