Summary
Overview
Work History
Education
Skills
Timeline
Generic

Saray Garcia

Highland,CA

Summary

I am a customer service professional with over three years of experience in various customer service roles, including two years in leadership roles as a team lead. I am bilingual fluent in Spanish, proficient with computers and windows with excellent ability to multi-task. I've provided exceptional service to clients through face-to-face interactions, phone communication, and written communication. I have outstanding phone etiquette, strong problem-solving skills, de-escalation skills and a customer oriented approach to my day to day interactions with our clients. I am looking for an opportunity to implement my customer service experience and excellent communication skills to make a meaningful impact in our clients' lives and provide a wonderful service experience, offer beneficial financial solutions, and promote customer loyalty. I am a self motivator and can work independently and in a collaborative team.

Overview

8
8
years of professional experience

Work History

Stockroom Lead

Crocs
11.2023 - Current
  • Developed and implemented stock rotation procedures to minimize product waste and maintain freshness.
  • Supervised a team of associates, providing guidance, support and feedback to foster proffesional growth.
  • Received incoming merchandise and stored in correct stock locations.
  • Maintained tidy and clean work areas to promote optimal produvtibity and safety standards.
  • Assisted with merchandise stocking and replenishment in backroom and on sales floor.
  • Contirbuted to a positive team environment by collaborating with coworkers on various tasks and projects in backroom area.

Team Lead

Tenshoppe
10.2022 - 08.2023
  • Oversaw 8-12 associates, managed scheduling and training. Conducted evaluations and provided feedback of strengths and areas of improvement.
  • Handled escalated issues in person, over the phone, and via email communication to find a solution and maintain customer satisfaction.
  • Monitored product sales metrics, created sales reports and provided nightly feedback via email to owners. Responsible for end of day count and deposit.

Customer Service Associate

Forever 21
11.2020 - 11.2022
  • Handled over 100 customer transactions daisy using conversational sales techniques to find opportunities to offer credit card sign up for customers. Held the highest conversion rate at our store.
  • Responsible for accepting product daily, entry to point of sale. Determining product placement and pushing it out to the floor.
  • Responsible for new hire training.

Service Lead 2

Chuck E Cheese
09.2016 - 07.2019
  • Handled over 50 in person customer orders and 50 inbound service and calls daily.
  • Crossed trained for all area's of operations and handled training of all new hire's.
  • Assisted with big party event coordination. Conducted follow up calls with clients to confirm reservation make adjustments to space and confirm special requests.

Education

High School Diploma -

Compton High School
Compton, CA
06-2014

Skills

  • Workload Prioritization
  • Heavy Lifting
  • Safety Processes and Procedures
  • Mentoring and Training
  • Work Area Maintenance
  • Customer Relationships
  • Customer Service
  • Interpersonal Communication
  • Task Prioritization
  • Adaptability and Flexibility
  • Critical Thinking

Timeline

Stockroom Lead

Crocs
11.2023 - Current

Team Lead

Tenshoppe
10.2022 - 08.2023

Customer Service Associate

Forever 21
11.2020 - 11.2022

Service Lead 2

Chuck E Cheese
09.2016 - 07.2019

High School Diploma -

Compton High School
Saray Garcia