Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Saray Jimenez Lopez

San Diego,CA

Summary

Proven track record in enhancing guest experiences at Sea World through exceptional customer service and efficient safety monitoring. Skilled in equipment operation and emergency procedures, demonstrated flexibility and problem-solving abilities led to significant improvements in service delivery. Established strong relationships with guests and team members, contributing to repeat business and positive feedback. Knowledgeable Guest Service Representative experienced in busy hotel settings. Driven and dedicated with focus on delivering exemplary service. Skilled multi-tasker successful at meeting performance objectives and helping team members. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Friendly and reliable [Job Title] offering unmatched customer service and workplace focus. Quick and accurate in cash and card transactions with excellent multi-tasking aptitude. Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Focused Ride Operator follows procedures and protocols to maximize safety. Detail-oriented individual with great communication and team collaboration skills. Flexible Attractions Attendant with proven customer service skills to meet demands of busy entertainment park. Accomplishes tasks with minimal direction. Friendly and willing to interact with guests of all ages to promote rides and attractions and create enjoyable experiences.

Overview

3
3
years of professional experience

Work History

Guest Arrival

Sesame Place
05.2024 - Current
  • Conducted pre-arrival outreach to confirm reservations and gather special requests, setting the stage for excellent service from the start.
  • Consistently followed up with departing guests to collect feedback on their experience, identifying areas requiring improvement.
  • Coordinated with other departments to ensure seamless service for guests, improving overall hotel ratings.
  • Established lasting relationships with guests, generating repeat business and referrals through exceptional service and rapportbuilding.
  • Welcomed guests on arrival, displaying professional and friendly approach.

Cashier

Jack In The Box
09.2023 - 04.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Stocked, tagged and displayed merchandise as required.

Ride Operator

Sea World
09.2021 - 09.2023
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Adapted quickly to new ride assignments, learning proper operation techniques efficiently to minimize downtime between shifts.
  • Enhanced rider experience by enforcing safety procedures and providing clear instructions.
  • Collaborated with team members to maintain a clean, organized, and safe ride area for guests.
  • Operated variety of amusement park rides and monitored passenger safety and comfort.
  • Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
  • Reduced wait times by efficiently managing ride queues and implementing effective crowd control techniques.
  • Trained new ride operators on safety procedures and ride operations.
  • Built and established positive relationships with patrons, team members and supervisors.

Education

License - Phlebotomy

Phlebotomy Training Specialist
San Diego, CA
07.2022

High School Diploma -

Hoover High School
San Diego, CA
06.2021

Skills

  • Excellent customer service
  • Flexibility
  • Effective problem solving
  • Exceptional communication
  • Customer Service
  • Equipment Operation
  • Safety Monitoring
  • Emergency evacuation procedures
  • Customer Assistance
  • Work Ethic and Integrity
  • Patience and Empathy
  • Time management skills
  • Cleaning and sanitizing
  • First Aid Training

Languages

sp
Native or Bilingual
English
Native or Bilingual

Timeline

Guest Arrival

Sesame Place
05.2024 - Current

Cashier

Jack In The Box
09.2023 - 04.2024

Ride Operator

Sea World
09.2021 - 09.2023

License - Phlebotomy

Phlebotomy Training Specialist

High School Diploma -

Hoover High School
Saray Jimenez Lopez