Saray Laureano
Dallas,TX
Summary
Proven to excel in guest services and cash register operation, I significantly enhanced customer satisfaction and loyalty at TopGolf by resolving complaints efficiently and fostering strong relationships. My adaptability under pressure and attention to detail ensured compliance with hygiene standards, contributing to a welcoming and organized environment.
Overview
1
1
year of professional experience
Work History
Food and Beverage Attendant
Dave and Buster
06.2022 - 10.2022
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide friendly and welcoming experience.
- Maintained clean and organized dining areas for an enjoyable guest experience.
Cashier and Chef’s Case
Eatzis Market & Bakery
03.2022 - 06.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Food and Beverage Attendant
TopGolf
09.2021 - 03.2022
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Maintained clean and organized dining areas for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Resolved customer complaints promptly and professionally, turning potentially negative experiences into positive ones.
Education
High School Diploma -
Emmett J Conrad High School
Dallas, TX08.2023
Skills
- Adaptability under pressure
- Reliability and punctuality
- Guest Services
- Customer Service
- Problem-Solving
- Attention to Detail
- Cash Register Operation
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Food and Beverage Attendant
Dave and Buster
06.2022 - 10.2022
Cashier and Chef’s Case
Eatzis Market & Bakery
03.2022 - 06.2022
Food and Beverage Attendant
TopGolf
09.2021 - 03.2022
High School Diploma -
Emmett J Conrad High School
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