Achieve all my goals on a personal and professional level, contributing my knowledge and achieving all my objectives in a more efficient and quality way for the benefit of the company.
Overview
9
9
years of professional experience
Work History
Print Supervisor
Office Depot
San Juan, PR
06.2020 - Current
Supervisor of the production print department.
Teamwork training and supervision of employees.
Management of commercial accounts.
Organization of high volume of work.
Invoicing and organize high work volume.
Merchandise validation and organize schedules.
Executed client orders on time to prevent backlogs and delays.
Multi-tasked to keep all assigned projects running effectively and efficiently.
Examined job orders to determine quantity, stock specifications and special printing instructions.
Reviewed completed orders for quality and accuracy.
Proofed all job orders, securing client approval prior to production.
Analyzed account workload quantity, complexity and due dates to predict and prevent problems.
Service Advisor
Office Depot
San Juan, PR
04.2016 - 06.2020
Pleasantly greeted customers and asked open-ended questions to better determine needs.
Suggested add-on services that would be helpful to customers and improve bottom line.
Developed estimates by costing materials, supplies and labor.
Maintained high customer satisfaction standards to meet or exceed targets.
Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
Administrative support
University Of The Sacred Heart Pastoral Center
San Juan , PR
08.2013 - 05.2016
Organized paperwork such as charts and reports for office and answer calls.
Education
Bachelor of Arts - Communication, General Management Communication
University of The Sacred Heart
San Juan, PR
06.2018
Skills
Responsible
Organized
Management of commercial accounts, invoicing, organize and schedule high volume of work
Experience in supervising and administration
Team Work
Group management
Effective Communication
Focused on costumer service
Plan and organize
Leadership
Experience with Word, Excel, Power Point programs
Adaptability of any work environment
Team Collaboration
Administrative Management
Employee Evaluation
Task Prioritization
Languages
Spanish
English
REFERENCE
Michael J. Berberena Caballero (787) 306-3894
Timeline
Print Supervisor
Office Depot
06.2020 - Current
Service Advisor
Office Depot
04.2016 - 06.2020
Administrative support
University Of The Sacred Heart Pastoral Center
08.2013 - 05.2016
Bachelor of Arts - Communication, General Management Communication