Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Hi, I’m
SARAYAH HARDY
Suitland,MD
Summary
Overview
10
years of professional experience
Work History
BJ's Wholesale
Member Services Team Member
03.2023 - 10.2023
Job overview
- Responsible for Executing Acquisition 365, renewing, upgrading, cross-selling BJs Perks
- Also responsible for merchandise returns, exchanges, pick ups, and general customer services inquiries
- Provides excellent and efficient member service.
- Increased sales revenue by establishing strong relationships with key clients and providing exceptional customer service.
Head Cashier
Home Depot
05.2021 - 02.2023
Job overview
- Informs customers of deals offered on products, discounts on products or product lines so as to encourage them to make purchases
- Ensures customers are guided or directed to their products of choice and provides them with appropriate information
- Actively monitors assigned self-checkout systems and provides intervention and help where it is required.
Event Ambassador\Bayhost
TOPGOLF
04.2019 - 08.2021
Job overview
- Effectively communicate with guests and supportive sales and management teams on daily basis
- Developed reputation as efficient service provider with high level of accuracy
- Setting up corporate, social, and children's events with guest-oriented mindset
- Providing guests with outstanding service and knowledge of company
- Training new associates.
- Able to handle 3-4 parties at time.
- Self-motivated, with strong sense of personal responsibility.
Package Handler
UPS
08.2021 - 05.2021
Job overview
- Assemble, seal, and load packages into correct truck
- Use hand-held scanners and physical logs to accurately track items movements
- Knowledgeable purchasing team of missing or damaged items immediately when unloading or loading.
Pharmacy Technician
CVS
05.2020 - 03.2021
Job overview
- Processing Payments
- Handling Customers issues and answering questions
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Using a Novel POS System.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
Cashier
CVS
05.2020 - 03.2021
Job overview
- Processing Payments
- Handling Customers issues and answering questions
- Processes return transactions
- Using a Novel POS System.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Host
MGM Tap Sports Bar
04.2017 - 01.2019
Job overview
- Greet incoming and departing Guests warmly with genuine smile and eye contact; escort them to assigned dining area; present menus; announce waiter's name
- Use visual cues to seat Guests in either bar or dining area depending on their preference
- Inform Guest of current promotion and who will be serving them to ensure smooth handoff to service staff
- Answer incoming calls to restaurant and provide appropriate service
- Manage flow of Guests into Dining and Bar areas, provide accurate wait times to incoming Guests if appropriate
- Tend to special Guest needs and requests.
- Consistently supported teammates'' needs, fostering an inclusive atmosphere within team dynamic.
CITY YEAR
AMERICORPS MEMBER
07.2016 - 01.2017
Job overview
- English Language Arts (ELA) Coordinator: Compiles resources for ELA tutoring strategies for teammates to utilize throughout the year and plans school events with ELA components such as family game nights
- Provide one on one and group tutoring before, during, and after school to help students work through their academic challenges
- Run service projects to give students a positive and safe activity to participate in
- Lead energetic morning greetings for the whole school to create a more encouraging learning environment
- Take attendance and call late or absent students to encourage them to come to school
- Make positive phone calls home to fill parents and family in on the progress that’s being made
- Organize and lead activities, celebrations, and projects to improve the school and community.
AMERICORPS NCCC
AMERICORPS MEMBER
10.2015 - 07.2016
Job overview
- Natural and Other Disaster projects address the needs of communities affected by floods, hurricanes, wildfires and other disasters
- The focus is on preparedness, mitigation, response and recovery projects
- Infrastructure Improvement projects contribute to the safety and well-being of community members through repairing and building structures
- In addition, projects will improve basic facilities and services needed for the functioning of the community
- Environmental Stewardship and Conservation projects help preserve and enhance a community’s natural resources
- Energy Conservation projects promote energy efficient practices with organizations, communities, families, or individuals
- Urban and Rural Development projects address the special needs of communities in ways that improve the quality of life for citizens and the success of whole communities.
MCDONALDS
CASHIER
04.2014 - 09.2015
Job overview
- Greet customers as arrive at counter or drive-through window and ask them what would like to order
- Take orders for food and beverage items and verify orders before punching them into system
- Provide customers with information on add-ons and upgrade availability in bid to upsell food items
- Provide customers with order time and payment information and process cash and credit card transactions
- Tender change and receipts to customers and guide customers about where and when to pick up their orders
- Relay orders to kitchen area and assist in preparing them during slow hours
- Pack prepared orders and ensure that all condiments such as sauces and ketchup are put in bag
- Ascertain that all online orders are quickly and accurately processed by following set rules and protocols
- Tally cash drawers at end of each shift and ensure that any discrepancies are promptly seen to and resolved
- Ascertain that sufficient change is available at beginning of each shift
- Clean and maintain counter area and workstations and assist management with inventory control and stock ordering duties
- Listen to and proactively respond to customers’ complaints and suggestions with view to ensure customer loyalty and repeat business.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
Fortis College Landover, MD
Some College (No Degree) from Medical Assisting
University Overview
CROOM HIGH SCHOOLCheltenham, MD
HIGH SCHOOL DIPLOMA
05.2015
University Overview
Skills
- Adaptability
- Collaboration
- Strong Work Ethic
- Time Management
- Critical Thinking
- Self-Confidence
- Handling Pressure
- Leadership
- Creativity
- Customer Service
- Problem-solving abilities
- Confidentiality and HIPAA
- Team Collaboration
- Workflow Optimization
- Medication Dispensing
- Patient confidentiality
- Active Listening
- Pharmacology knowledge
- Medical terminology knowledge
- Vital signs monitoring
- Clinical Documentation
- Data Entry
- Immunization Administration
- Phlebotomy Techniques
- Specimens collection and processing
- Compassionate caregiver
Timeline
Member Services Team Member
BJ's Wholesale
03.2023 - 10.2023
UPS
Package Handler
08.2021 - 05.2021
Home Depot
Head Cashier
05.2021 - 02.2023
CVS
Pharmacy Technician
05.2020 - 03.2021
CVS
Cashier
05.2020 - 03.2021
TOPGOLF
Event Ambassador\Bayhost
04.2019 - 08.2021
MGM Tap Sports Bar
Host
04.2017 - 01.2019
AMERICORPS MEMBER
CITY YEAR
07.2016 - 01.2017
AMERICORPS MEMBER
AMERICORPS NCCC
10.2015 - 07.2016
CASHIER
MCDONALDS
04.2014 - 09.2015
Fortis College
Some College (No Degree) from Medical Assisting
CROOM HIGH SCHOOL
HIGH SCHOOL DIPLOMA
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