Customer support
Complaint resolution
Quality assurance
Payment processing
Conflict management
Escalation management
Service recommendations
Call center experience
Email management
Customer service
Problem resolution
Calm under pressure
Understanding customer needs
Customer relations
Teamwork and collaboration
Issue and complaint resolution
Calm and professional under pressure
Microsoft office
Customer account management
Inbound call management
Product knowledge
Call center operations
Call metrics
Regulatory compliance
Service standard compliance
Sales transactions