Summary
Work History
Education
Skills
Accomplishments
Timeline
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Sarbjit Johl

Sarbjit Johl

Roseville,CA

Summary

Dynamic Senior Customer Service Representative with extensive experience at Wells Fargo, excelling in complaint resolution and customer relations. Proven track record of enhancing service delivery through process improvements and effective team mentorship. Skilled in conflict management and adept at analyzing customer feedback to drive service enhancements.

Work History

Senior Customer Service Representative

Wells Fargo Bank, N.A.
Sacramento, CA
1993 - 2025
  • Utilized strong communication and analytical skills to resolve challenging customer inquiries efficiently.
  • Mentored junior representatives to enhance team performance and improve service delivery.
  • Implemented process improvements that increased efficiency in handling customer transactions.
  • Analyzed customer feedback to identify trends and recommend service enhancements.
  • Trained new hires on company policies, procedures, and customer service standards.

Supervisor

Wells Fargo
Roseville, CA
1992 - 1993
  • Supervised team performance to enhance customer service and operational efficiency.
  • Trained new staff on company policies and procedures to ensure compliance and consistency.
  • Led daily team meetings to discuss goals, address challenges, and foster collaboration.
  • Monitored workflow processes to identify areas for improvement and implement solutions.

Education

High School Diploma -

Homelands Grammar School
Derby United Kingdom

Skills

Customer support

Complaint resolution

Quality assurance

Payment processing

Conflict management

Escalation management

Service recommendations

Call center experience

Email management

Customer service

Problem resolution

Calm under pressure

Understanding customer needs

Customer relations

Teamwork and collaboration

Issue and complaint resolution

Calm and professional under pressure

Microsoft office

Customer account management

Inbound call management

Product knowledge

Call center operations

Call metrics

Regulatory compliance

Service standard compliance

Sales transactions

Accomplishments

Was awarded employee of the year award for 6 years in a row for meeting highest standards in sales and service excellence.

Timeline

Senior Customer Service Representative

Wells Fargo Bank, N.A.
1993 - 2025

Supervisor

Wells Fargo
1992 - 1993

High School Diploma -

Homelands Grammar School
Sarbjit Johl