Achieved high documentation accuracy rates through meticulous auditing practices. ,Resolved compliance challenges by conducting thorough root cause analyses. ,Enhanced cross-functional collaboration, resulting in improved service outcomes.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Certified Nursing Assistant
BAYADA
Raleigh, NC
09.2022 - Current
Maintained comprehensive patient records to support accurate care planning.
Supported adherence to infection control protocols to comply with regulations.
Aided in formulating patient care plans that meet compliance standards.
Eligibility Caseworker
Durham County Social Services
Durham, NC
11.2021 - 05.2022
Oversaw Medicaid eligibility compliance by maintaining precise and timely case documentation.
Led staff training initiatives focused on policy interpretation, documentation quality, and effective case management strategies.
Partnered with internal and external organizations to optimize service delivery and elevate processing efficiency.
Healthcare Technician
Carolina Healthcare System
Charlotte, NC
07.2012 - 10.2016
Maintained precise medical records using electronic health record systems.
Monitored patient vital signs and communicated changes to healthcare team.
Supported patient care activities to enhance comfort and safety during procedures.
Education
B.S. - Business Administration (Management), Minor: Accounting
Shaw University
Raleigh, NC
Skills
Assisted in maintaining compliance with HIPAA and Medicaid healthcare regulations through quality assurance practices
Supported accurate documentation and reporting efforts to enhance operational efficiency
Conducted root cause analysis and process evaluations to identify areas for improvement
Performed data entry and managed database systems for NC FAST medical records
Participated in auditing processes and case reviews to ensure adherence to standards
Applied statistical process control to monitor and optimize quality outcomes
Facilitated cross-functional communication to foster collaboration among teams
Provided training and procedural support to enhance team performance