Maximized hotel's revenue potential goal, performed daily competition checks and industry risk analyses, processed a total of 170 individual guest and group reservations, learned to operate the Oracle Opera PMS and Hilton OnQ systems.
Welcomed guests to form room rates, code electronic keys, provide instructions about hotel amenities and facilities, and demonstrate employee engagement and expert knowledge of hospitality specifics and offerings of Hilton Worldwide.
Conducted corporate sales meetings with 10+ international and local clients and reviewed F&B plans, resulting in private event arrangements and hires.
Contributed to financial operations by reviewing budgets, processing F&B invoices, and managing account receivables, ensuring compliance with internal finance department and franchise standards.
Tracked sustainability metrics and conducted an audit, reducing 70% of plastic waste via the hotel's waste reduction program.
Marketing Strategy, Brand Growth & PR Intern
52 Concept Store
Skopje, N. Macedonia
04.2024 - 06.2024
Initiated and executed an exclusive pop-up event 'Fashionable Brunch,' hosting 70+ elite clients at a private hotel venue showrooming 10+ brands including but not exhaustive to Brunello Cucinelli, Valentino, Dolce and Gabbana.
Designed an Instagram marketing campaign leading to 30% growth in engagement, strengthening brand digital presence.
Executed a high-impact influencer marketing campaigns on Instagram with 5 content creators, driving a 70% increase in social engagement and expanding luxury brand visibility for Max&Co. and Luisa Spagnoli Skopje.
Collected and verified technical specifications for installed Trina Solar high-efficiency bifacial panels, ensuring compliance with international standards (IEC61215/IEC61730) and ISO certifications to support project audit readiness.
Developed executive presentations integrating cost-benefit analysis, and solar potential assessments, contributing to the completion and operational launch of the private 6-hectare renewable energy project.
Audit & Assurance / Advisory & Business Consulting Intern
Grant Thornton
Skopje, N. Macedonia
06.2025
Supported audit and advisory engagements with on-site team and partners for private sector clients with physical stores, preparing and reviewing financial statements using IDEA, TBeam, and Excel-based audit tests for reconciliation, contributing to accuracy improvements and internal control evaluations of sample receivable postings for month-end reporting deadlines.
Timeline
Audit & Assurance / Advisory & Business Consulting Intern