SAREDDI TUSEN

The Community Site Manager oversees the daily operations of the program, ensuring that the program activities and performance meet and exceed established goals. This position also manages staff, activities and programs at a community-based neighborhood site.

• Supported evaluation and rollout of program development initiatives aligned with community needs and concerns.
• Coordinated staffing for programs and sites, submitting recommendations for hires, promotions, and disciplinary actions to central office.
• Provided performance feedback during scheduled meetings and formal reviews, and kept staff informed on program goals and timelines.
• Conducted outreach in local community, connecting with stakeholders to support site initiatives and programs.
• Built positive communication with the NSC advisory committee.
• Built working relationships with community-based organizations.
• Shared information about ABCD services throughout the community and represented the agency at meetings with other agencies and local groups.
• Helped create an annual work plan with the Community Coordination and Planning Department.
• Applied fundraising strategies for program(s) at a designated site.
• Assisted in grant writing to secure funding for program development.
• Prepared statistical and narrative reports accurately and on time.
• Tracked client data and helped prepare reports for funding sources.
• Tracked inventory, ordered office supplies, arranged equipment service, and handled contract renewals.
• Handled supplementary responsibilities to maintain program efficiency.

• As the Student Support Services Coordinator, I provide administrative support to the KAB Special Education Department. The support provided includes, but is not limited to, supervision of the Individualized Education Program, also known as IEP and Section 504 Plan for more than 150 elementary and middle school students combined. Reporting directly to the director of special education, as the student support services coordinator I work closely with the special education team and external providers to ensure each student receives the related services they need by
• Scheduled evaluations and annual review meetings with the special education team and students' families to develop Individualized Education Programs (IEP) and 504 plans for current and newly referred students.
• Supervised service providers to ensure delivery of student-related services in accordance with special education laws and regulations.
• Working closely with special education staff members to ensure the annual review, evaluation assessment forms and provider reports are completed prior to the scheduled meetings.
• Maintained open communication with the Boston Public Schools' special education department to assign transportation to students receiving special education services. Facilitated sharing of student information regarding prior school IEPs, 504 plans, and evaluations between both departments.
• Reviewing quarterly progress reports for each individual student and preparing to mail students' families with report cards.
• Managed five internal trackers to organize and streamline student information for team members and service providers.
• Working collaboratively with the compliance department by providing student's data quarterly that is used for state reporting.
• Reviewing and approving payment invoices from external providers through Concur.

• Coordinated daily operations for flight arrivals and departures, ensuring efficient execution under supervision of the manager on duty.
• Receive in-range calls from inbound flights and communicate via radio to all the departments.
• Monitor SABRE interact, Movement control, flight explorer and other programs to support scheduled flight departures.
• Communicate information regarding flight loads, delays, maintenance calls and customer issues to system operations and other departments via radio, email and telephone.
• Update Movement control with the most recent flight information as often as possible, to maintain customers informed.
• Delivered daily report updates to management, summarizing key operational metrics throughout the day.
• Coordinated ramp control of aircraft movement with AGR.
• Receive and dispatch fuel load information to and from business partners.
• Maintained ongoing communication with management, Massport, and facilities to address irregular situations during daily operations.
• Determine the root cause of a flight delay and coding findings on the FCR spreadsheet.

• Assisted as Office Assistant for KIPP KABE/KAB, reported to the Director of School Operations.
• Handled incoming phone calls and managed door and early release requests from parents during staff breaks, providing timely assistance and maintaining smooth office operations.
• Supported DSO and school operation personnel by executing clerical and administrative tasks, enhancing overall office efficiency.
• Organized supplies and maintained front office aesthetics.
• Coordinated logistics for special events and projects, ensuring seamless execution and positive participant experiences.
• Searched for volunteer opportunities for interested parents.

• Provided excellent customer service to airline customers under supervision, enhancing overall customer experience.
• Communicate with our Customers to keep them constantly informed
• Conduct a check-in process for Customers via computer.
• Verify Customers' personal identification and tag, lift, and handle customer's luggage
• Announce flight arrivals, departures, and pre-boarding information via the public address system
• Meet and assist with flight arrivals and departures.
• Coordinated boarding and deplaning processes, assisting customers with special needs to ensure a smooth experience.
• Managed flight reservation bookings and sales to ensure accuracy.
• Offer ancillary products to our Customers such as “even more speed” and “even more space”

• With the support of the Lead Room parent and directly reporting to the Dean of Students for KIPP elementary, I serve as a Room Parent for second grade by
• Liaised with parents to communicate details on field trips, upcoming events, and in-classroom activities, fostering engagement and participation.
• Translated communication materials from English to Spanish and provided in-person translation for Spanish-speaking parents, enhancing accessibility and involvement.
• Assisted teachers in printing and distributing classroom communications, including reminder text messages, to ensure families remained informed.
• Volunteered at Performing Arts department events to support student performances. and help find volunteers for all school performance events.

• Responded to customer inquiries through phone, email, and mail
• Handled public inquiries regarding unclaimed property and communicated status updates on pending claims.
• Resolved taxpayer account questions using internal records and databases
• Explained Massachusetts State Treasury policies, forms, and account procedures

• Assisted with Dorchester economic development programs by collaborating with neighborhood businesses and residents.
• Organized community outreach efforts by engaging with local merchants, partners, and neighborhood stakeholders.
• Compiled meeting materials for housing, planning, and development initiatives to support effective discussions.
• Executed public relations, marketing and outreach initiatives to engage homeowners facing foreclosure, new homeowners, and those seeking home improvement loans, enhancing community support. Supported financial literacy specialist in delivering financial fitness services and workshops, improving participants' understanding of financial management. Streamlined organization and maintenance of electronic files across three client database management systems, ensuring efficient access to client information. Prepared weekly, monthly and quarterly reports for program director, board meetings and various funders.

• Reporting directly to the center's director, I served as an Intake Coordinator by receiving appointment referrals from prospective patients and referring sources. Cultivated relationships with referral agencies by scheduling initial intake appointments, enhancing collaboration and communication. Entered new patient information in the system while tracking referral sources and no-shows, ensuring accurate data management for intakes. Generated and submitted reports on current cases and case load changes weekly and monthly, providing essential updates for decision-making.
• Coordinated scheduling of appointments and meetings for Boston Center staff.
• Drafted correspondence and reports to support daily office operations.
• Oversaw front-desk reception at The Boston Center in Allston.

• Developed and coordinated youth programming for community development initiatives in Dorchester. for Codman Square community development initiatives in Dorchester.
• Facilitated after-school activities, mentoring sessions, and leadership workshops for neighborhood youth.
• Established and maintained supportive relationships with families, schools, and community partners. with families, schools, and community partners.
• Executed public relations and marketing initiatives to attract homeowners facing foreclosure and new homeowners. Supported financial literacy specialist in delivering financial fitness services and workshops.