SAREH FRITZ
Modesto,CA
Summary
Experienced professional eager to start in the corrections field, seeking a challenging position. Demonstrated expertise in maintaining security and order within professional walls as a supervisor. Proven ability to communicate effectively and build rapport with colleagues, and superiors. Strong problem-solving skills and a commitment to safety and well-being. Eager to contribute knowledge and skills to a dynamic team dedicated to upholding the highest standards of security and rehabilitation in the corrections industry.
Overview
9
9
years of professional experience
Work History
Senior Customer Advocate
Clearcover
Chicago (remote)
06.2022 - 01.2024
- Dealt with high volume of customer calls, chats and emails
- Had to meet daily and weekly goals to ensure customers we're satisfied
- Trained new employees.
- Investigating customer concerns to ensure satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Grooming Salon Manager
American Veterinary Clinic
Stockton
03.2021 - 12.2022
- Assisted grooming staff with nail clipping, blow-drying and combing during peak hours and holidays
- Understood operations of each service area, helped during busy times and stayed current with work processes
- Trained workers in proper procedures and functions and explained company policies
- Resolved customer complaints regarding worker performance or grooming services rendered
Groomer
Pet Paradise
San Jose
06.2017 - 03.2018
- Basic job duties included lifting, bathing and grooming dogs and cats
- Interacting with animal owners and upselling services and products
- Ensuring time and pets' needs were met
- Cleaned and disinfected kennels and common areas to reduce spread of illness from infected animals
- Bathed and styled pets' fur, inspecting animals for external signs of parasites, disease or injury
- Handled pets with gentle demeanor to help animals feel calm and secure
- Consulted with owners and made recommendations on individual grooming needs of pets
Floor Manager
Waterworks Aquatics
San Jose
02.2015 - 02.2017
- My job was focused on the floor managing and overseeing all functions of a high volume call center that serviced 14 facilities as well as helping in person customers at a local facility
- Focus was problem solving, sales and customer service
- Trained, motivated and oversaw team of 20, delivering outstanding service to every customer
- Managed store opening and closing procedures to optimize store readiness and maintain strict financial controls
- Directed efficient store recoveries to keep merchandise organized and presentable for customers
- Assessed team member performance and developed improvement plans for weak points
- Led employee performance evaluations and rewarded top performers to retain quality personnel
- Taught junior employees proactive strategies to meet operational and sales goals.
Skills
- Customer Service
- Time Management
- Listening Skills
- Cash Handling
- Telephone Etiquette
- Team Collaboration
- Scheduling
- Verbal and written communication
Timeline
Senior Customer Advocate
Clearcover
06.2022 - 01.2024
Grooming Salon Manager
American Veterinary Clinic
03.2021 - 12.2022
Groomer
Pet Paradise
06.2017 - 03.2018
Floor Manager
Waterworks Aquatics
02.2015 - 02.2017