Summary
Skills
Languages
Work History
Overview
Certification
OperationsManager
Xiomara Gonzalez

Xiomara Gonzalez

Accounting/ Medical/ Admin
Orlando,FL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Adept at managing budgets, payroll, invoicing and general accounting functions. Instrumental in keeping business operations fully compliant and working within budgetary guidelines.

Skills

Athena, Cerner, Microsoft Outlook, Internet , Episys, Sap, FDR, FIS , Synapsis, Power Point, Excel, Microsoft Windows 10,Salesforce ,and window XP Typing: 55WPM-10 Key Customer Service Experience Collections Experience Customer Service Problem-Solving Decision-Making Customer Communication Data Entry Customer Account Review Data Collection File Management Personal Data Collection Lending Software Systems

Languages

Spanish
Professional Working

Work History

Accounting Funding Activation Specialist,

Lumio
Orlando, fl
08.2022 - Current

  • Manage a variety of operational tasks for transactions that require
    knowledge of various systems and processes
    Assist with improving the work efficiencies
    Execute detailed operational procedures
    Follow up on documentation discrepancies and communicate effectively
    to correct any issues
    Collaborate with various operational units to ensure accurate processing of
    Solar deals
    Communicating with Multiple Finance Vendors to obtain funding for Solar
    deals
    Process Permission To Turn Own Requests- To avoid clawbacks
    Communicate with Cash customer via phone and email
    Generate the invoice for cash customers.
    Conducted regular reviews on portfolio performance metrics related
    specifically toward measuring effectiveness regarding securing necessary
    financing resources required per initiative undertaken internally.
    Proactively identified potential roadblocks during activations, developing
    contingency plans and alternative solutions to minimize disruptions and
    delays.
    Managed multiple simultaneous activations while maintaining strict
    adherence to deadlines and quality standards.

Case Management Scheduler/ Referral Specialist

Advent Health Orlando
Orlando, fl
10.2019 - 08.2022
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
  • Facilitated smooth handovers between shifts by creating comprehensive documentation of completed tasks and pending items for follow-up action.
  • Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
  • Monitored and optimized inventory, and reordered materials as required.
  • Conferred with managers, sales teams, and engineering personnel to revise plans and achieve demanding targets.
  • Established and maintained strong working relationships with both internal and external stakeholders, facilitating open communication channels for improved collaboration.
  • Proactively addressed potential risks within the schedule by conducting thorough analyses and implementing preventive measures where necessary.
  • Enhanced team productivity by maintaining clear communication channels and providing regular updates on project progress.
  • Optimized scheduling processes by implementing efficient software tools and organizational systems.
  • Generated department orders and accompanying documentation.
  • Oversaw and verified adherence to government regulations by maintaining sensitive data and complying with international laws.

Patient Intake Coordinator

Urgent Medical & Family Care
Orlando, fl
12.2018 - 10.2020
  • Facilitated timely follow-up appointments for ongoing care management, leading to better long-term health outcomes for patients.
  • Streamlined appointment scheduling for increased patient convenience and reduced wait times.
  • Maintained detailed records of patient encounters, ensuring accurate statistics for analysis and reporting purposes.
  • Resolved billing discrepancies through effective communication with insurance companies and patients alike, ensuring accurate accounts receivable management.
  • Participated in continuous professional development opportunities to stay current on industry best practices for intake coordination roles in healthcare settings.
  • Contributed to improved office efficiency by managing a high volume of incoming calls related to appointments, referrals, and general inquiries from patients or their representatives.
  • Conducted pre-visit preparations such as obtaining necessary forms or documentation from patients or referring physicians ahead of scheduled appointments.
  • Supported departmental goals by collaborating closely with administrative staff on various projects aimed at enhancing the overall effectiveness of patient services.
  • Provided exceptional customer service while handling sensitive information, fostering a positive clinic experience for all patients.
  • Collaborated with interdisciplinary team members to optimize patient outcomes throughout the intake process.
  • Assisted in developing new procedures for efficient management of patient flow within the clinic setting.
  • Improved overall patient experience by providing knowledgeable answers to inquiries related to appointment scheduling, insurance coverage, or clinical procedures.
  • Established strong rapport with diverse patient populations by providing empathetic support during challenging medical experiences.
  • Improved patient satisfaction by efficiently managing intake processes and addressing concerns promptly.

Courtesy Pay Accounting Admin

Partners Federal Credit Union
Orlando, fl
11.2008 - 12.2018
  • Improved payroll accuracy by conducting thorough audits and addressing any discrepancies promptly.
  • Reduced manual effort in the payroll process by automating data entry tasks using advanced software applications.
  • Conducted regular training sessions for departmental staff on best practices in payroll management, improving team knowledge and skillsets.
  • Contributed to company cost-saving initiatives by identifying opportunities for process improvement within the payroll department and implementing changes accordingly.
  • Maintained strict confidentiality of all employee information, ensuring compliance with privacy laws and company policies.
  • Supported cross-functional projects as needed by providing relevant payroll data and expertise, fostering a collaborative work environment.
  • Developed strong working relationships with external partners such as banks or third-party vendors to facilitate smooth payment processing operations.
  • Provided exceptional customer service by responding promptly to inquiries from employees regarding their paychecks or other related concerns.
  • Established efficient workflows that allowed for timely completion of all required tasks within tight deadlines.
  • Ensured compliance with federal and state tax regulations by staying up-to-date on relevant legislation and updating payroll systems accordingly.
  • Maintained detailed records of all payroll transactions, ensuring accuracy and transparency in financial reporting.
  • Processed special payments such as bonuses, commissions, or severance packages accurately and in a timely manner according to company guidelines.

Overview

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8633938052

Certification

  • PT - Phlebotomy Technician-2019- Kissimmee FL
  • Accounting Administrative Assistant - +15 years
  • A.D Science-2006- Orlando Fl
  • Highschool Diploma 2003- Newark N J

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Xiomara GonzalezAccounting/ Medical/ Admin