Sarellar A. Rowes
Columbia,SC
Summary
Organized Tag and Title Clerk proficient in accurately processing and researching vehicle titles in South Carolina and other states. Customer-oriented and hardworking individual with in-depth knowledge of title processing, recordkeeping and state of South Carolina Motor Vehicle laws and policies. Strong mathematical, customer service and data entry skills.
Overview
11
11
years of professional experience
Work History
Title Specialist
DDI Technology
07.2024 - Current
- Process title work for all states
- Review documents for processing
- Sign on behalf of customers and dealerships with power of attorney
Summary Law Clerk
Richland County Government
01.2024 - 04.2024
- Prepare court documents for Richland County bond court sessions
- Maintain court records
- Communicate personal information to different courts/constituents
Program Coordinator II/Training Coordinator
SC Department of Motor Vehicles
06.2021 - 11.2023
- Provides frontline leadership and responsible for managing a team of agents in a high-volume contact center
- Assist with escalated calls through problem solving and conflict resolutions
- Responsible for training, quality assurance and development of all Alternative Media and Contact Center staff
- Development of learning objectives based on managerial performance standards, and selection and organization of content, methods and material needed
- Train agents on escalated calls and how to de-escalate
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Established strategic partnerships with external organizations, expanding program reach and impact.
Inspector II
Office of Inspector General
02.2020 - 06.2021
- Inspect all Richland and Fairfield county retail and wholesale dealerships
- Perform annual and follow-up audits
- Train all retail and wholesale dealerships on South Carolina dealer laws and SCDMV dealer licensing procedures
- Attend court hearings
- Enforce all SCDMV dealer licensing laws and procedures
Administrative Assistant/Ombudsman
Office of Constituent Services
09.2017 - 02.2020
- Provided assistance to all constituents, state and federal officials and offices in the reporting of complaints, misinformation and conflicts with department policy and procedures
- Informed DMV management of any issues that needed immediate attention
- Researching, analyzed and prepared formal written responses by letter or email explaining appropriate resolution
- Applied SCDMV laws and SCDMV procedures when responding by correspondence or speaking with constituents
- Issued refunds to customers for late penalties according to DMV procedure
- Maintained budget and ordering for Legislative Affairs
- Provided assistance and support to other DMV offices with more complex constituent issues
Vehicle Compliance/Financial Responsibility
02.2015 - 09.2017
- Researched information for the SCDMV financial responsibility department: insurance information, accidents, and suspensions
- Entered fees received from customers and businesses into tracking system
- Maintained self-insured policies with the assistance of SCDMV’s legal department
Administrative Specialist II
Contact Center
07.2014 - 02.2015
- Answered general inquiries pertaining to vehicle registration
- Provided general information for financial responsibility suspensions
- Researched correspondences and provided information on letters sent to customers
- Provided competent and courteous service to all customers that I spoke with
Education
Bachelor of Business Administration - Project Management
Strayer University
Columbia, SC12.2025
Skills
- Microsoft Word
- Excel
- SCEIS
- Title clearance resolution
- Title commitment preparation
- Deadline oriented approach
- Fraud detection skills
- Title examination expertise
- Title order processing
- Title processing
- Deadline management
- Documentation review
- Document review
Timeline
Title Specialist
DDI Technology
07.2024 - Current
Summary Law Clerk
Richland County Government
01.2024 - 04.2024
Program Coordinator II/Training Coordinator
SC Department of Motor Vehicles
06.2021 - 11.2023
Inspector II
Office of Inspector General
02.2020 - 06.2021
Administrative Assistant/Ombudsman
Office of Constituent Services
09.2017 - 02.2020
Vehicle Compliance/Financial Responsibility
02.2015 - 09.2017
Administrative Specialist II
Contact Center
07.2014 - 02.2015
Bachelor of Business Administration - Project Management
Strayer University
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