Sarena Berwald
Avon
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
I can adapt to many environments and people, I find it to be one of my talents.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Licensed Insurance Broker
Unitrust Financial Group
01.2023 - Current
- Developed strong relationships with clients, resulting in a high level of trust and repeat business.
- Analyzed client needs to provide tailored insurance solutions.
- Facilitated communication between clients and insurance carriers for efficient policy management.
Restaurant Server
Avon Oaks Country Club
03.2025 - 10.2025
- Managed multiple tables efficiently, prioritizing guest needs and enhancing service flow.
- Provided exceptional customer service, ensuring positive dining experiences for all patrons.
- Upsold menu items, contributing to increased revenue through personalized guest interactions.
- Resolved guest complaints promptly, maintaining high satisfaction levels and loyalty.
Restaurant General Manager
Cocky's Bagels
06.2019 - 01.2023
- Fostered a positive work environment by promoting teamwork and resolving staff conflicts effectively.
- Oversaw daily operations to ensure efficient restaurant functioning and exceptional customer service.
- Addressed customer concerns promptly and professionally, turning potentially negative experiences into positive outcomes.
Retail Sales Associate
HomeGoods
04.2017 - 01.2020
- Delivered exceptional customer service to enhance shopping experience and foster loyalty.
- Monitored sales trends and provided feedback for stock replenishment and promotional displays.
- Greeted customers and helped with product questions, selections, and purchases.
- Signed customers up for store credit card
Education
No Degree - Early Childhood Development
Lorain County Community College
Elyria, OHHigh School Diploma -
Avon High School
Avon05-2019
Skills
- Strong interpersonal skills
- Customer service expertise
- Task prioritization
- Rapid skill acquisition and instruction
- Collaborative team member
Certification
- Licensed Life & Health Insurance Agent - 2023-current
- Servsafe Restaurant Manager Training - 2022-current
Timeline
Restaurant Server
Avon Oaks Country Club
03.2025 - 10.2025
Licensed Insurance Broker
Unitrust Financial Group
01.2023 - Current
Restaurant General Manager
Cocky's Bagels
06.2019 - 01.2023
Retail Sales Associate
HomeGoods
04.2017 - 01.2020
No Degree - Early Childhood Development
Lorain County Community College
High School Diploma -
Avon High School