Sarena Florez
Yuma,AZ
Summary
Dynamic professional with extensive experience in customer relationship management and team supervision. Proven ability to enhance client satisfaction through effective communication and conflict resolution. Skilled in case documentation and fostering positive environments, dedicated to improving the quality of life for clients in diverse settings.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Substitute Long Term Substitute
Educational Services LLC (ESI)
12.2024 - Current
- Delivered lessons per established plans, facilitated engaging classroom activities, and provided consistent instruction in absence of regular teacher.
Server Bartender Manager
4 Lokos by Sonora Grill
Yuma, AZ
09.2023 - Current
- Supervised daily operations to ensure high levels of customer satisfaction.
- Managed team schedules and delegated tasks effectively among staff members.
- Trained new employees on service protocols and company policies.
- Provided excellent customer service in a fast-paced dining environment.
- Coordinated inventory management and supply orders for smooth operations.
- Collaborated with upper management on strategic planning initiatives for growth.
- Developed and maintained relationships with customers, vendors, and suppliers.
Case Manager
Trinity Care Services
09.2022 - 09.2023
- Conducted intake procedures including initial assessments and documentation, and managed cases to coordinate social services and planning for clients.
- Utilized strong teamwork skills and cultural competence to provide individual support, enhancing clients' quality of life through focused sobriety and judicial assistance.
- Operated within a behavioral health clinic environment aimed at supporting individuals facing mental illness and substance abuse challenges.
Server Bartender Manager
Crouses Flat Top Grill
06.2020 - 09.2023
- Assisted guests with menu selections and dietary preferences.
- Took and processed food and beverage orders efficiently.
- Maintained cleanliness of dining areas and service stations.
- Collaborated with kitchen staff to ensure timely order delivery.
- Handled cash transactions and processed payments accurately.
- Trained new servers on restaurant procedures and service standards.
- Resolved customer complaints with patience and professionalism.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Provided excellent customer service in a fast-paced dining environment.
Case Aid
Pinnacle Family Services LLC
06.2019 - 06.2020
- Provide social work services such as transportation and client support.
- Observe and monitor supervised visits between children and their parents.
- Provide administrative duties, maintain client confidentiality, and privacy.
Education
Master of Arts - Psychology
University of Arizona Global Campus
Yuma, AZ10-2024
Bachelor of Arts - Applied Behavioral Science
University of Arizona Global Campus
Yuma, AZ05-2021
Some College (No Degree) - Behavioral Science
University of Phoenix
Yuma, AZSkills
- Case documentation
- Customer relationship management
- Team supervision
- Conflict resolution
- Effective communication
- Cultural competence
- Student engagement
- Positive reinforcement
- Health and safety
- Creative problem solving
Certification
- IVP fingerprint clearance card
- ADOE Substitute teacher
Timeline
Substitute Long Term Substitute
Educational Services LLC (ESI)
12.2024 - Current
Server Bartender Manager
4 Lokos by Sonora Grill
09.2023 - Current
Case Manager
Trinity Care Services
09.2022 - 09.2023
Server Bartender Manager
Crouses Flat Top Grill
06.2020 - 09.2023
Case Aid
Pinnacle Family Services LLC
06.2019 - 06.2020
Master of Arts - Psychology
University of Arizona Global Campus
Bachelor of Arts - Applied Behavioral Science
University of Arizona Global Campus
Some College (No Degree) - Behavioral Science
University of Phoenix