Sarena Henderson
McAlester,OK
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. My goal is to seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. My passion is to help others overcome barriers in their life. To provide hope and a new chance to all that I encounter.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Child Care Tech/Residential Care Tech
The Oaks Rehabilitation Center
12.2021 - Current
- Engaged with parents and families to build positive relationships for children to thrive.
- Operated under licensing guidelines to protect health, safety and well-being of children.
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
- Monitored and observed child progress, interactions and behavior and reported findings to parents.
- Maintained high-quality child care standards based on developmentally appropriate practices.
- Attended approved training and continuing education courses to maintain certifications.
- Managed program paperwork and child records to comply with state requirements.
- Resolved conflicts and administered corrective action to foster positive experience for children and staff.
- Monitored and maintained cleanliness, sanitation, and organization of assigned station and service areas.
- Documented residents' mental status, sleep, and eating patterns in medical record books.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Monitored and assisted residents through individual service plans.
- Reported changes in resident condition and health to resident care manager.
- Evaluated patient histories, complaints, and current symptoms.
- Educated family members and caregivers on patient care instructions.
- Observed and documented patient factors such as diets, physical activity levels and behaviors to understand conditions and effectively modify treatment plans.
Customer Service Representative
Taco Bell
01.2019 - 08.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Kept workstation and equipment clean, organized, sanitized, and sufficiently stocked.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Packaged and stored food products following proper handling and preservation methods.
- Supported kitchen team by being responsive and pitching in to complete tasks.
- Maintained organization in kitchen to keep track of multiple tasks and prepare meals correctly.
- Demonstrated punctuality and reliability in consistently arriving for scheduled shifts to meet service demands.
Secretary
IT Assets Inc
10.2011 - 02.2015
- Answered multi-line phone system and enthusiastically greeted callers.
- Scheduled appointments and conducted follow-up calls to clients.
- Maintained daily report documents, memos and invoices.
- Maintained office supplies inventory by checking stock and ordering new supplies.
- Set up PCs, projectors and microphones for use in video conferencing rooms.
- Maintained office PCs, networks and mobile devices.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Consistently lifted materials weighing as much as 50 pounds.
- Consistently lifted materials weighing as much as 20 pounds.
- Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
Education
High School Diploma -
Oklahoma City Community College
Oklahoma City, OK09.2026
High School Diploma -
Warner High School
Warner, OK08.2011
Skills
- Child Assessment
- Health and Safety Regulations
- Special Needs Care
- Computer Literacy
- Active Learning
- Conflict Resolution
- Sober Living Assistance
- Behavior Modification
- Crisis Intervention
- Anger Management
- Goal Setting
- Empathy Development
- Patient Confidentiality
Certification
Basic Life Support
Medication Technician
Managing Assaultive Behaviors
Timeline
Child Care Tech/Residential Care Tech
The Oaks Rehabilitation Center
12.2021 - Current
Customer Service Representative
Taco Bell
01.2019 - 08.2021
Secretary
IT Assets Inc
10.2011 - 02.2015
High School Diploma -
Oklahoma City Community College
High School Diploma -
Warner High School
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