Hi, I’m
SARENA HOWARD
Summary
Motivated to assist customers with superior customer satisfaction and provide as an asset to company success. Reliable and driven with strong time management and prioritization abilities. Establish a great rapport with client base and meet bottom line quotas Detail-oriented professional with experience providing cleaning services. Skilled in using variety of cleaning products and equipment. Possesses excellent organizational and multi-tasking skills and provides excellent customer service. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining clean and tidy workspace, and working cooperatively with team members.
Overview
19
years of professional experience
Work History
University Of Pittsburgh
Housekeeping Team Leader
05.2023 - Current
Job overview
- Managed team productivity and workflow to exceed quality standards.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Completed schedules, shift reports, and other business documentation.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Handled requests for extra linens, toiletries and other supplies.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Returned emptied garbage receptacles to proper locations.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Polished fixtures to achieve professional shine and appearance.
- Washed and put away kitchen dishes, utensils and glassware.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
- Managed staff of 20 housekeepers
Bethlehem Haven- Battered Women's Shelter
Front Desk Receptionist
09.2018 - Current
Job overview
- Intake phone calls from women in need of immediate shelter
- Referral liaison to community outreach programs
- Greet incoming tenants, and check in visitors
- Setting appointments for staff, filing new tenant and exitingtenant information.
Carlow University
Housekeeping Team Leader
11.2022 - 12.2023
Job overview
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Evaluated employee performance and developed improvement plans.
- Placed orders for housekeeping supplies and guest toiletries.
- Completed schedules, shift reports, and other business documentation.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
- Swept high ceilings, tight spaces and around furniture to remove built up dust and cobwebs.
Duquesne Light Company
Utility Clerk
06.2018 - 08.2018
Job overview
- Executing timekeeping clerical duties to the payroll department
- Record employee information, such as exemptions, transfers,and resignations, in order to maintain and update payrollrecords
- Adhering to corporate guidelines in managing timekeepingclerical functions
- Issuing and recording adjustments to pay related to previouserrors or retroactive increases
- Utilizing Kronos and Microsoft Excel to record employees time
- Supporting ongoing improvement of overall payroll proceduresby providing input/feedback on possible process changes forgreater efficiency
Duquesne Light Company
Customer Care Specialist
01.2012 - 06.2018
Job overview
- Answering inbound and outbound phone calls assistingcustomers
- Scheduling service calls, such as meter readings,meter twist, and power outages, after adhering and being incompliance with the Public Utility Commission of Harrisburg
- Processing orders, including applications for service,start/stop/transfer of service
- Negotiating payment arrangements for past due accounts
- Educating customers with information in regards to Regulation
- D
- Assisting customers with navigation of online services
- Staying and reporting on-call for service outages.
United States Marine
Administrative Clerk
05.2005 - 03.2018
Job overview
- Independently maintained roughly over 300 reservist Marinerecords, in Airwing Support MWS 475
- Prepared and processed requests for transfers andreassignments
- Processed classification and reclassification actions
- Maintainedofficer and personnel records and documents
- Prepared and reviewed casualty documents.
Education
Duquesne UniversityPittsburgh, PA
No Degree from Paralegal Studies
09.2022
University of Phoenix
Bachelor of Business Administration (B.B.A from Accountingand Business/Management
2014
Skills
- Quality control guidelines
- Cleaning techniques
- Mopping and sweeping
- Hazardous chemical training
Accomplishments
- Ac/DCTheory Certificate- Issued by Duquesne Light Co
- Learning Power Distribution and Electrical Maintenance
Affiliations
- American Institute of Certified Public Accountants
Timeline
Housekeeping Team Leader
University Of Pittsburgh
05.2023 - Current
Housekeeping Team Leader
Carlow University
11.2022 - 12.2023
Front Desk Receptionist
Bethlehem Haven- Battered Women's Shelter
09.2018 - Current
Utility Clerk
Duquesne Light Company
06.2018 - 08.2018
Customer Care Specialist
Duquesne Light Company
01.2012 - 06.2018
Administrative Clerk
United States Marine
05.2005 - 03.2018
Duquesne University
No Degree from Paralegal Studies
University of Phoenix
Bachelor of Business Administration (B.B.A from Accountingand Business/Management
Similar Profiles
Camren Miles-PriceCamren Miles-Price
Student Affairs / Residential Advisor at University of PittsburghStudent Affairs / Residential Advisor at University of Pittsburgh
Louis RausoLouis Rauso
Assistant Professor at University of PittsburghAssistant Professor at University of Pittsburgh
Graeson NordbyGraeson Nordby
EMT Instructor at University of PittsburghEMT Instructor at University of Pittsburgh
Susan StraudSusan Straud
Dental Technician at University of PittsburghDental Technician at University of Pittsburgh
Reetu ChoudharyReetu Choudhary
Housekeeping Team Leader at Rogers ArenaHousekeeping Team Leader at Rogers Arena