Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Sarena Nguyen

West Valley City,UT

Summary

Highly adaptable and skilled in a wide range of areas, thrive on following instructions, protocols, and resolving issues and conflicts. Organized Office Manager with extensive experience in administrative management, excelling at prioritizing projects and multitasking effectively to achieve project goals. Devoted elementary school instructor dedicated to promoting student learning and enhancing individual potential. Skillfully directs classroom environments and enhances student behavior through positive and forward-thinking approaches. Caring relationship-builder with an analytical mindset, making good decisions and embracing the learning factor that comes with each new task, patient, or purchased item. Firm believer in always finding a solution and determined to reach it. Skilled Mental Health Technician with a background in mental health services, supporting numerous patients in a large residential treatment facility and playing a key role in achieving positive patient outcomes. Excellent communications and patient management skills consistently lead to desirable results.

Overview

6
6
years of professional experience
1
1
Certification

Work History

OFFICE OPERATIONS MANAGER

Consulmed
05.2024 - 01.2025
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Assisted in recruiting, hiring and training of team members.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Managed all administrative tasks efficiently and accurate
  • Collaborated with team members on various projects.
  • Maintained organized filing systems for easy access to information
  • Provided exceptional customer service and problem solving.
  • Input accurate medical coding for other departments
  • Supervised office staff and provided training and guidance to ensure smooth operation of the office
  • Collaborated with various departments to streamline communications and improve workflow processes
  • Utilized project management software to track progress and manage deadlines for multiple office projects.
  • Maintained confidentiality and handled sensitive information wi
    professionalism and discretion.

FRONT DESK AGENT

Cross & Associates
01.2024 - 05.2024
  • Greeted customers in a professional and friendly manner
  • Processed payments accurately and efficiently
  • Inputted guest information into computer system accurately and securely
  • Answered telephones and greeted visitors to assist, answer questions and direct
  • Assisted with accounts receivable activities such as invoicing, collections, and deposits
  • Entered data into accounting software programs such as QuickBooks
  • Worked closely with auditors during year-end audits to provide necessary documentation
  • Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment
  • Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable
  • Coded invoices and other records to maintain organized and accurate records
  • Recorded debit, credit and account transactions in computer spreadsheets and databases
  • Resolved customer complaints related to their tax filings in an efficient manner
  • Prepared tax return documents for clients
  • Supplied detailed tax documentation needed to submit accurate corporate and individual returns
  • Advised clients to comply with IRS regulations and meet state and federal tax obligations
  • Supported work of senior-level accounting and tax preparation professionals to maximize office productivity
  • Helped clients integrate new tax software with accounting software
  • Conducted research and compiled backup documentation
  • Oversaw fast-paced front desk operations and guests' needs at busy facility.
  • Collected room deposits, fees, and payments.

ELEMENTARY INSTRUCTOR

American Preparatory Academy
03.2023 - 12.2023
  • Instructed student's in standardized subjects as well as general learning strategies and skills for social development and character
  • Maintained positive classroom culture through behavior management techniques
  • Instructed student's individually and in groups using varied teaching methods
  • Built relationships with student's and guardians through active communication and positive feedback
  • Helped student's learn to persevere with challenging tasks and build resilience for later educational efforts
  • Prepared, administered and graded daily work and tests to evaluate student's progress
  • Administered and graded class tests to evaluate student progress and comprehension
  • Provided positive feedback with emphasis on learning from mistakes to establish solid foundation for progress
  • Referred to district standards to plan lessons and prepare student's to take standardized assessments
  • Oversaw class field trips to keep student's safe and educate about related topics
  • Taught core subjects of math, science, technology, and history.
  • Designed daily lesson plans customized to student needs.
  • Assessed student progress by administering tests and evaluating results.
  • Planned lessons according to district standards to cover requirements and prepare for standardized tests.

BEHAVIORAL HEALTH TECHNICIAN

Copper Hills Youth Center
08.2021 - 04.2022
  • Facilitated on-site activities, support groups, and outings for clients.
  • Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
  • Learned specialized behavior approaches to implement behavioral strategies.
  • Supported client using principles of applied behavior analysis.
  • Participated in patient education, helping to reinforce concepts and treatment plans.
  • Developed individualized treatment plans for patients in collaboration with mental health professionals.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Assisted with medication administration and counting and pouring medications.
  • Assisted in development of therapeutic activities for patients.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Counseled and mentored clients on substance use and life choices.
  • Charted on each patient daily.
  • Completed documentation for every incident and forwarded to correct personnel for review.
  • Conducted client rounds to check on residents.
  • Performed client intake procedures according to internal standards for new admissions.
  • Taught clients how to complete basic household chores and prepare food.
  • Searched resident belongings prior to and during stays.
  • Worked as part of collaborative team to address changing needs of children and families.

FRONT DESK RECEPTIONIST

Granite Peaks Gastroenterology
01.2019 - 08.2021
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Organized, maintained and updated information in computer databases.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Collected insurance co-payments, processed transactions and updated relevant records.
  • Confirmed appointments, communicated with clients, and updated client records.

Education

Associate of Applied Science - GENERAL STUDIES

Salt Lake Community College
05-2026

High School Diploma -

American Preparatroy Academy
06-2019

Skills

  • Administrative Tasks
  • Collaboration
  • Organizational Skills
  • Customer Service
  • Problem Solving
  • Medical Coding
  • Supervision
  • Training
  • Communication
  • Workflow Improvement
  • Project Management Software
  • Confidentiality
  • Behavioral Health
  • Case Management
  • Microsoft Word
  • Office Operations
  • Data Analysis
  • Attention to Detail
  • Management
  • Safety awareness
  • Standardized tests
  • Time management
  • Student testing
  • Interactive learning
  • Classroom technology
  • Elementary education
  • Classroom management
  • Student records management
  • Adaptability and flexibility
  • Positive reinforcement

Certification

  • Clinical Mental Health Counseling Specialist in Substance Use Disorder Counseling Certificate – American Mental Health Counseling Association.

Languages

Vietnamese
Native or Bilingual

Timeline

OFFICE OPERATIONS MANAGER

Consulmed
05.2024 - 01.2025

FRONT DESK AGENT

Cross & Associates
01.2024 - 05.2024

ELEMENTARY INSTRUCTOR

American Preparatory Academy
03.2023 - 12.2023

BEHAVIORAL HEALTH TECHNICIAN

Copper Hills Youth Center
08.2021 - 04.2022

FRONT DESK RECEPTIONIST

Granite Peaks Gastroenterology
01.2019 - 08.2021

Associate of Applied Science - GENERAL STUDIES

Salt Lake Community College

High School Diploma -

American Preparatroy Academy

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Sarena Nguyen