Sarena Pagan
Niagara Falls,NY
Overview
3
3
years of professional experience
Work History
Work Study Student
Campus Activities at Niagara University
08.2022 - Current
- Contributed to a positive work environment by maintaining strong relationships with peers, supervisors, and students.
- Interacted respectfully with others to offer ideas, identify issues, and provide assistance.
- Greeted incoming office visitors, answered questions, and directed individuals to office locations.
- Completed various data entry tasks accurately and efficiently, contributing to overall office productivity.
Childcare Assistant
H&M Childcare, LLC.
06.2024 - 08.2024
- Supervised free play and other activities to keep children safe.
- Supervised outdoor playtime, ensuring safety while encouraging physical activity and exploration.
- Ensured a safe and nurturing environment by maintaining clean and organized spaces for daily use.
- Assisted with meal preparation and feeding to meet children's dietary needs.
- Helped with creation of age-appropriate activities to keep children positively engaged.
Tasting Room Associate
Buttonwood Grove Winery
05.2023 - 08.2023
- Provided attentive service to guests by anticipating needs and promptly addressing requests or concerns.
- Developed strong product knowledge to provide accurate information about the winery''s offerings to customers.
- Provided informed wine suggestions to tasting room guests.
- Handled cash transactions accurately and efficiently while maintaining a high level of customer service.
- Increased sales through upselling techniques and promoting wine club membership benefits to guests.
- Greeted tasting room visitors and answered questions with upbeat attitude and professionalism.
Restaurant Hostess
Wolffy's Grill and Marina
05.2022 - 08.2022
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
Education
Bachelor of Arts - Political Science
Niagara University
Niagara Falls, NY05-2026
High School Diploma -
Mynderse Academy
Seneca Falls, NY06-2022
Skills
- Time management
- Problem-solving
- Attention to detail
Timeline
Childcare Assistant
H&M Childcare, LLC.
06.2024 - 08.2024
Tasting Room Associate
Buttonwood Grove Winery
05.2023 - 08.2023
Work Study Student
Campus Activities at Niagara University
08.2022 - Current
Restaurant Hostess
Wolffy's Grill and Marina
05.2022 - 08.2022
Bachelor of Arts - Political Science
Niagara University
High School Diploma -
Mynderse Academy
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