Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sarena Pitts

Mobile,AL

Summary

A dynamic leader with a proven track record at R1 Rcm, I excel in operational efficiency and leadership training. Spearheaded change management initiatives and streamlined processes, significantly enhancing organizational efficiency. Skilled in data analysis and relationship building, my approach has consistently improved customer retention and employee performance.

Overview

27
27
years of professional experience

Work History

Operations Officer

R1 Rcm
01.2016 - 09.2022
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Updated and published standard operating procedures (SOPs) using stakeholder, customer and employee input and feedback resulting in clearer and more useful instruction for users.
  • Coordinated visits and provided briefs to very important personnel (VIPs) improving knowledge and awareness of operational activities, programs and offerings.
  • Implemented processes that simplified procedures and reduced average processing time.
  • Assessed risks associated with various projects, implementing mitigation strategies to protect company interests.
  • Coordinated and led meetings to inform management and stakeholders of operational challenges and suggested improvements.
  • Managed cross-functional teams for the successful completion of projects within budget and timeline constraints.
  • Introduced new software tools to streamline workflow processes, increasing departmental efficiency while reducing errors.
  • Interfaced with department heads to establish tracking mechanisms and processes that created clear and effective information flow internally and with customers.
  • Championed change management initiatives aligning staff attitudes and behaviors with organizational goals.
  • Conducted emergency preparedness training to reduce fear, anxiety and losses that accompany disasters.
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.

Operations Lead

Providence Hospital
01.2000 - 10.2016
  • Recruited and trained 30+ new employees.
  • Championed change management efforts across organizational departments, assisting employees in adapting to new policies or procedures effectively.
  • Streamlined operations by implementing efficient processes and optimizing workflows.
  • Planned operations and activities, and led projects.
  • Contributed to the creation of a safety-first culture by implementing and enforcing strict workplace safety protocols.
  • Collaborated with cross-functional teams to achieve company-wide objectives and drive operational excellence.
  • Enhanced team productivity by providing ongoing training and development opportunities.
  • Ensured strict compliance with industry regulations, maintaining up-to-date knowledge of relevant guidelines and best practices.
  • Led project teams through all phases of implementation, from initial planning to final execution, ensuring successful completion within defined timelines.
  • Maintained database systems to track and analyze operational data.
  • Collected, arranged, and input information into database system.
  • Enhanced team productivity by providing ongoing training, coaching, and mentoring to staff members.
  • Coordinated emergency response plans in times of crisis situations or natural disasters affecting company operations.
  • Developed and implemented standard operating procedures to ensure consistency in service delivery across all shifts.
  • Improved safety standards by conducting regular audits and training sessions, resulting in fewer workplace accidents.
  • Coordinated with IT department to deploy new inventory management system, leading to smoother operational flow.
  • Managed and allocated staff and material resources to meet production goals.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Performed quality control and monitored production efforts.

Financial Consultant, Training Program

Compass Bank
01.1996 - 01.2000
  • Developed and maintained strong relationships with clients to maximize satisfaction.
  • Helped clients make informed decisions about financial future.
  • Educated clients on financial topics and best practices.
  • Monitored and updated financial plans to comply with client goals.
  • Analyzed financial needs of clients and developed tailored strategies to meet goals.
  • Studied financial documents to identify potential areas needing improvement.
  • Informed clients of strategies for reducing debt and maximizing savings.
  • Devised comprehensive financial plans for clients to achieve short and long-term financial goals.
  • Presented financial plans and investment recommendations to clients.
  • Advised clients on investments, retirement and estate planning.
  • Assisted clients with budgeting and cash flow management.
  • Educated clients on potential risks and rewards associated with various investments.
  • Researched and evaluated potential investment products for clients.
  • Collaborated with clients to develop customized investment portfolios.
  • Recommended specific investments to help clients meet financial goals.
  • Actively participated in networking events to build connections within the industry and attract new clientele.
  • Built strong professional relationships with a diverse range of stakeholders including accountants, attorneys, insurance agents among others.
  • Managed high-value accounts, fostering strong relationships and ensuring client retention.
  • Led training workshops designed to enhance the skills of fellow consultants while boosting overall team performance levels.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.

Education

Bachelor of Arts - Corporate Business Communication

University of Mobile
Mobile, AL
05.1995

Skills

  • Operational Efficiency

  • Employee performance

  • Resource Management

  • Resource Allocation

  • Procedure optimization

  • Initiating,Underwriting,Closing Loans

  • Term & Whole Life Insurance Adjusting

  • Operations Management

  • Leadership training

  • Regulatory Compliance

  • System Development

  • Data Analysis

  • Training Management

  • Customer Retention

  • Relationship Building

  • Quality Assurance

Languages

French
Professional Working

Timeline

Operations Officer

R1 Rcm
01.2016 - 09.2022

Operations Lead

Providence Hospital
01.2000 - 10.2016

Financial Consultant, Training Program

Compass Bank
01.1996 - 01.2000

Bachelor of Arts - Corporate Business Communication

University of Mobile

Similar Profiles

CREATE PROFILE
Sarena Pitts