Hi, I’m
Saressa Jemison
Customer Service/ Management
San Bernardino,CA
Summary
Experienced Customer Service Representative with 10+ years of experience working in busy, fast-paced Companies. Committed to providing prompt, quick and accurate service shipping merchandise to Top New Brand Vendors. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success
Overview
11
years of professional experience
Work History
Archway Marketing Services Inc.
Warehouse Packer Specialist
10.2022 - 02.2023
Job overview
- Verified accuracy of shipping and receiving documents and maintained records.
- Backfilled coordinator work across shifts to maintain adequate coverage for operational needs.
- Supported safe operations of warehouse order fulfillment and restocking by securing items on pallets and shelves.
- Loaded and unloaded items from and to shipping containers and vessels.
- Calculated and monitored inventory through tracking spreadsheets
- Packaged items for safe shipment and protection from damage in transit
- Worked flexible hours across night, weekend and holiday shifts.
- Strengthened communication skills through regular interactions with others.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Applied effective time management techniques to meet tight deadlines.
- Excellent communication skills, both verbal and written.
- Received new stock and input values into computer system.
- Managed time efficiently in order to complete all tasks within deadlines.
Marshalls Department Store
Home Dapartment Coordinator
07.2015 - 12.2021
Job overview
- Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
- Organized spaces, materials and catering support for internal and client-focused meetings.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
- Kept high average of performance evaluations.
- Work well with in team setting, providing support and guidance.
- Worked closely with contractors and vendors to improve project coordination, completing projects on time and within budget
All The Best Services
Receptionist
04.2012 - 01.2016
Job overview
- Assists with scheduling tax preparation appointments. Monitor client flow of 60 to 100 clients per day
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge
- Improved office operations by automating client correspondence, record tracking and data communications
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch
- Resolved customer problems and complaints
- Responded to inquiries from callers seeking information
- Confirmed appointments, communicated with clients, and updated client records
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Monitored and screened visitors to verify accessibility to inter-office personnel
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
Education
Marinello School of Beauty - San Bernardino ,CAMoreno Valley, CA
Cosmetologist License from Cosmetology
05.2010
Summit Career College Colton, CA
No Degree from Medical Billing And Coding
02.2009
San Bernardino High SchoolSan Bernardino, CA
High School Diploma
06.1998
Skills
- Ability to work with a Team and Independently
- Self-Motivation
- Basic Software Knowledge
- Excellent Attention to Detail
- Time Management/Organized
- Willingness to leaner new skills
- Merchandising
- Inventory monitoring
- Cleaning procedures
- Retail merchandising
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Warehouse Packer Specialist
Archway Marketing Services Inc.
10.2022 - 02.2023
Home Dapartment Coordinator
Marshalls Department Store
07.2015 - 12.2021
Receptionist
All The Best Services
04.2012 - 01.2016
Marinello School of Beauty - San Bernardino ,CA
Cosmetologist License from Cosmetology
Summit Career College
No Degree from Medical Billing And Coding
San Bernardino High School
High School Diploma
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