Saressa Sorrell
Pecos,NM
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Southwest Capital Bank. Proven ability to enhance customer satisfaction and resolve conflicts effectively. Experienced in training and mentoring staff, while maintaining operational excellence and compliance. Adept at managing cash flow and safeguarding against fraud risks. I am also very aware of precautions needed to be taken while running tests, blood draws, etc.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Lab Assistant Per Diem
CHRISTUS St. Vincent
Santa Fe, NM
02.2026 - Current
- Conducted routine laboratory tests to ensure accuracy and reliability of results.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Reduced sample contamination risks through rigorous adherence to proper specimen handling techniques.
- Contacted physicians, nursing stations, or reference laboratories for resolution assistance with unusual test orders.
- Making sure I was available to pick up spontaneous shifts when needed.
- Was kind and friendly with the inpatients and made sure they were comfortable.
Teller
Southwest Capital Bank
Pecos, NM
06.2025 - Current
- Processed customer transactions efficiently and accurately, ensuring compliance with banking regulations.
- Assisted customers in opening new accounts and addressing inquiries about products and services.
- Collaborated with team members to maintain branch security and uphold operational standards.
- Managed cash drawer, balancing funds at the beginning and end of each shift.
- Provided support in resolving customer complaints, enhancing overall satisfaction rates.
- Trained new tellers on operational procedures, promoting consistent service quality across the team.
- Monitored daily transactions for irregularities, safeguarding against potential fraud risks.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Barista
Dunkin Donuts
Santa Fe, NM
06.2024 - 04.2025
- Prepared and served high-quality beverages and food items to customers efficiently.
- Maintained cleanliness and organization of work area and equipment for optimal performance.
- Assisted in training new baristas on beverage preparation and customer service best practices.
- Handled customer inquiries and resolved issues to ensure satisfaction and repeat business.
Assistant Manager of Operations
Dairy Queen Grill & Chill
Pecos, NM
07.2022 - Current
- Assisted in daily operational tasks to enhance workflow efficiency.
- Supported inventory management processes using tracking systems.
- Collaborated with team members to streamline communication channels.
- Learned and applied safety protocols in operational settings.
- Participated in training sessions to develop operational skills.
- Maintained accurate records of operations-related activities.
- Mentored new hires, guiding them through their roles while providing ongoing support for professional growth opportunities.
- Implemented safety protocols to maintain a secure work environment for employees.
Education
High School Diploma -
Destinations Career Academy
Online05.2025
C.A.S. Phlebotomy - Phlebotomy
Santa Fe Community College
Santa Fe NM 05.2026
Skills
Confidentiality and discretion
Strong work ethic
Professionalism and courtesy
Excellent time management skills
Patience and empathy
Stress tolerance
Listening and comprehension
Customer relationship building
Conflict resolution techniques
Confidentiality and discretion
Certification
Basic Life Support
Languages
Spanish
Professional Working
Timeline
Lab Assistant Per Diem
CHRISTUS St. Vincent
02.2026 - Current
Teller
Southwest Capital Bank
06.2025 - Current
Barista
Dunkin Donuts
06.2024 - 04.2025
Assistant Manager of Operations
Dairy Queen Grill & Chill
07.2022 - Current
C.A.S. Phlebotomy - Phlebotomy
Santa Fe Community College
High School Diploma -
Destinations Career Academy