Summary
Overview
Work History
Education
Timeline
Generic

SARETA BURNETTE

West Bloomfield,MI

Summary

Effective manager with strong background in directing, training and motivating staff to achieve full potential. Perceptive with keen talent for identifying employee weaknesses and tactfully addressing with constructive feedback. Successful tax professional focused on performance, customer service and compliance. Offering over 10 years of expertise in reviewing annual reports, intangible tax and sales tax. Experienced in assisting with financial planning and analysis. Call center English Math Teacher Effective team leader Creative team leadership Team leadership skills Business development Negotiation Data collection and analysis Staff management Strategic planning Verbal and written communication Business Administration Sales and marketing Managing team safety Cross-functional team leadership Team leadership and supervision Service solutions expert

Overview

31
31
years of professional experience

Work History

Presidential Vendor Resolution Specialist

ROCKET MORTGAGEROCKET MORTGAGE
Detroit, MI
02.2020 - 12.2022
  • Connecting with financial institutions and other mortgage companies to obtain payoffs for clients attempting to refinance their current mortgage loans for better terms and also directly dealing with loan officers in some instances
  • To obtain payoff information from prospect as well as long-term clients seeking refinance options for their homes
  • Updating customer payoffs in the systems to reflect the current amount needed to close the loans out

Senior Customer Service Representative

Blue Cross Blue Shield
Detroit, MI
01.2015 - 01.2017
  • Educated customers how to use company systems, complete forms and obtain desired services
  • Compiled customer feedback and recommended service delivery improvements to management
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
  • Maintained accurate and current customer account data with manual forms processing and digital information updates
  • Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill
  • Resolved customer complaints and addressed emergency requests and needs
  • Referred complex issues relating to online order system or technology to help desk for further evaluation
  • Initiated termination of customer contract upon request
  • Documented and detailed calls and complaints using call center's CRM database
  • Researched issues through identification of similar past problems and recommended most appropriate solution
  • Identified, researched and resolved billing variances to maintain system accuracy and currency
  • Worked effectively with medical payers such as Medicare, Medicaid, commercial insurances to obtain timely and accurate payments
  • Managed efficient cash flow reporting, posted cash receipts and analyzed charge backs, independently addressing and resolving issues
  • Entered invoices requiring payment and disbursed amounts via check, electronic transfer or bank draft
  • Trained and mentored new team members and managers on accounts payable systems and policies to build cohesive groups and promote operational performance
  • Generated accounts payable reports for management review to aid in financial and business decision making

Manger

Manor House Community Services
Southfield, MI
01.2010 - 01.2015

Admin Assistant

Henry Ford Health System
Detroit, MI
09.2006 - 01.2008
  • Identified and recommended changes to existing processes to improve accuracy, efficiency and responsiveness of customer service department
  • Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data
  • Provided logistical support for programs, meetings and events, including room reservations, agenda preparation and calendar maintenance
  • Composed internal memos and external correspondence for senior management and reviewed all documentation to eliminate errors
  • Coached new employees on administrative procedures, company policies and performance standards
  • Performed general office duties, including answering multi-line phones, routing telephone calls or messages to appropriate staff and greeting visitors
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels
  • Handed client correspondence and tracked records to foster office efficiency
  • Drafted professional business memos, letters and marketing copy to support business objectives and growth
  • Efficiently coordinated domestic and international travel arrangements, including booking airfare, hotel and ground transportation
  • Prepared meeting minutes and edited subcontractor proposals, project punchlist, transmittals and memorandums for organizational support
  • Coordinated bookkeeping activities in QuickBooks and Lawson, including invoicing and accounts payable
  • Created detailed expense reports and requests for capital expenditures

Teacher

National Heritage Academy
Detroit, MI
03.1997 - 06.2002
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies
  • Supported student teachers by mentoring on classroom management, lesson planning and activity organization
  • Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding
  • Administered assessments to determine each student's specific educational and social needs
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies
  • Collaborated with other faculty members to review data and develop instructional strategies to address student learning objectives
  • Enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities
  • Modified general education curriculum for special-needs students using various instructional techniques and technologies
  • Coordinated education-based field trips from start to completion
  • Colaborated with other teachers to coordinate social activities and field trips in alignment with curriculum
  • Applied understanding of student engagement with digital learning and wide range of instructional technologies to bolster content delivery
  • Met with parents to resolve conflicting educational priorities and issues
  • Promoted and modeled lifelong love of learning and reading
  • Provided staff training, professional development, supervision and evaluation
  • Provided crisis intervention in response to emergencies, employing existing trust and rapport to deescalate situations
  • Planned, facilitated and assessed monthly staff meetings and staff development
  • Mentored students needing extra assistance understanding lessons or concepts
  • Fostered oral language development and critical thinking skills during literary discussions

Kindergarden Teacher

Evergreen Lutheran School
08.1992 - 01.1995
  • Pioneered multi-age kindergarten and first-grade class to build early literacy and math skills and promote independent reading
  • Assessed comprehensive student growth including academic, social and personal skills
  • Delivered structured lessons on readiness skills by emphasizing phonics, language skills, literature and handwriting
  • Observed and assessed student performance and charted progress
  • Encouraged and prepared students to become independent readers through systematic, multi- sensory instruction in phonemic awareness and decoding skills
  • Arranged parent-teacher conferences to address student progress and collaboratively set goals for areas of improvement
  • Collaborated in planning, organizing and implementing instructional programs to facilitate academic, intellectual and social development
  • Cultivated language skills through use of traditional poems, nursery rhymes and riddles to help students develop comprehension, vocabulary and love of language
  • Collaborated with colleagues to create and use enhanced technology and smart boards
  • Played games with students to increase understanding of subjects
  • Delegated tasks to teacher assistants and school volunteers
  • Integrated outdoor education into lesson plans
  • Provided technical services including preventive and corrective maintenance of control and instrumentation systems, calibrations on chemical analyzers
  • Facilitated work permit and residence permit applications for expatriates
  • Observed individual behaviors and suspect actions, and reported issues to supervisory staff

Marketing Manager

Choice International
Farmington Hills, MI
10.1991 - 03.1994
  • Developed and implemented favorable pricing structures balancing firm objectives against customer targets
  • Helped incorporate product changes to drive customer engagement and firm profits
  • Developed creative sales tools, including presentations, trend reports, kitted assets, and product data sheets
  • Compiled product, market and customer data to forecast accurate sales and profit numbers
  • Capitalized on industry and marketplace trends to strategize solutions and enhance business operations
  • Built brand awareness and generated leads while managing internal and external marketing campaigns and programs
  • Improved product marketing objectives by constructing communication initiatives and branding strategies to increase client outreach
  • Collaborated with senior sales, engineering, and other business development executives to create best practices marketing initiatives and media positioning for vertical markets
  • Devised and deployed online marketing plans with effective SEO, social media and viral video campaign strategies
  • Leveraged industry trends and competitive analysis to improve customer relationship building
  • Maximized branding initiatives by strengthening program outreach and increasing communication between marketing and public relations
  • Enhanced profitability to achieve marketing objectives and drive productivity and growth from concept to implementation
  • Briefed senior executives on monthly projections, product launches and other marketing plans
  • Mentored local personnel on best practices and protocols to maximize productivity
  • Improved and boosted brand image by implementing focused marketing campaigns and engaging in professional networking to support outreach

Housing intake specialist

  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand
  • Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing, and technology upgrades
  • Set and managed schedules to give proper coverage to required areas and meet customer service demands
  • Hired, trained and mentored staff to maximize effectiveness
  • Raised property accuracy and accountability by creating new automated tracking method
  • Trained new employees in specific job requirements
  • Evaluated employees' strengths and assigned tasks based upon experience and training
  • Interviewed and hired strong candidates for team openings, using newspapers, job boards and social media to find applicants

CurrentTax Preparer

Burnette's Income Tax Service
Southfield, MI
01.1997
  • Maintained complete records of client tax returns and supporting documentation in secured areas
  • Reviewed available data and compared against tax code to determine exemptions, deductions, and potential liabilities
  • Contacted IRS or other relevant government organizations on behalf of client to address issues related to tax self-preparation
  • Consulted with clients to assess and mitigate future tax liabilities and determine eligibility for tax abatement
  • Completed and filed returns with tax departments at local, state and federal levels
  • Conducted reviews of internal tax documentation, reducing errors related to missed tax benefits
  • Facilitated integration of modern tax software with client accounting software
  • Offered clients recommendations to reduce tax liabilities
  • Prepared wide array of returns such as corporate, fiduciary, gift, individual and private foundation returns
  • Maintained high-quality control standards by reviewing internal tax preparation documents for missed tax benefits
  • Reviewed clients tax filing papers thoroughly to determine eligibility for additional tax credits or deductions
  • Prepared written responses or tax return amendments to resolve state and federal notices
  • Facilitated communication between clients and tax authorities
  • Enhanced operational risk application to capture regulatory findings from agencies such as SEC and OCC
  • Raised money to complete business development projects such as mergers and company purchases
  • Assessed clients' financial situations to develop strategic financial planning solutions
  • Maintained scheduling for main branch to keep all shifts appropriately staffed
  • Executed wire transfers, stop payments and account transfers
  • Sold cashier's checks, traveler's checks and money orders
  • Organized and removed online banking files no longer in use
  • Organized financial analysis, market research and due diligence filings materials for potential investors

CurrentOptical Service Team Leader

Henry Ford Optimeyes
Southfield, MI
10.2017
  • Politely welcomed arriving guests, providing room keys and information on amenities and policies
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
  • Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts
  • Demonstrated knowledge of company's mission, purpose, goals, and ability to help employees successfully achieve them
  • Trained team on all aspects of operating procedures and company services
  • Mentored and guided employees ensuring all were trained in product knowledge and capable of performing assigned duties
  • Built strong relationships with customers through positive attitude and attentive response
  • Provided administrative support to principal in areas of calendar management, domestic and international travel arrangements and reconciliation of personal bank accounts
  • Established open and professional relationships with team members which helped resolve issues and conflicts quickly
  • Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt
  • Assured timely verification of insurance benefits prior to patient procedures or appointments
  • Observed strict procedures to protect sensitive patient information, including medical records and payment data
  • Maintained strong knowledge of basic medical terminology to better understand services and procedures
  • Verified client information by analyzing existing evidence on file
  • Determined appropriateness of payers to protect organization and minimize risk
  • Made contact with insurance carriers to discuss policies and individual patient benefits
  • Coached new employees on administrative procedures, company policies and performance standards
  • Executed record filing system to improve document organization and management
  • Controlled digital access, used confidential waste bins and shredders, and locked document

Education

Bachelor of Arts - Business

Schoolcraft College

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Henry Ford College

Timeline

Presidential Vendor Resolution Specialist

ROCKET MORTGAGEROCKET MORTGAGE
02.2020 - 12.2022

CurrentOptical Service Team Leader

Henry Ford Optimeyes
10.2017

Senior Customer Service Representative

Blue Cross Blue Shield
01.2015 - 01.2017

Manger

Manor House Community Services
01.2010 - 01.2015

Admin Assistant

Henry Ford Health System
09.2006 - 01.2008

Teacher

National Heritage Academy
03.1997 - 06.2002

CurrentTax Preparer

Burnette's Income Tax Service
01.1997

Kindergarden Teacher

Evergreen Lutheran School
08.1992 - 01.1995

Marketing Manager

Choice International
10.1991 - 03.1994

Housing intake specialist

Bachelor of Arts - Business

Schoolcraft College

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Henry Ford College

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SARETA BURNETTE