Overview
Work History
Education
Skills
Timeline
Generic
Sareta Burnette

Sareta Burnette

West Bloomfield,MI

Overview

10
10
years of professional experience

Work History

Cardiology Services Administrator

Henry Ford Health Systems
04.2024 - Current
  • Protected sensitive information by strictly following confidentiality guidelines mandated by the organization and regulations.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
  • Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.

Business Office Manager

Corewell Health
09.2023 - Current
  • Updated reports, managed accounts, and generated reports for company database.
  • Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.

Presidential Vendor Resolution Specialist

Rocket Mortgage
02.2020 - 12.2022
  • Answered questions and assisted customers with item selection and location.
  • Met sales goals by offering excellent customer service.
  • Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.

Senior Customer Service Representative

Blue Cross Blue Shield Michigan
01.2015 - 01.2017
  • Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
  • Established strong rapport with customers, fostering long-term relationships and repeat business.
  • Resolved customer service issues using company processes and policies and provided updates to customers.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
  • Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
  • Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
  • Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.

Education

I Am Still Actively Seeking Completion Of My Degre - Business Administration And Management

Bachelor of Arts
Livonia, MI

No Degree Obtained - Medical Insurance Billing

Henry Ford College
Dearborn, MI

Skills

  • Customer support
  • Complaint resolution
  • Quality assurance
  • Payment processing
  • Call control
  • Call center experience
  • CRM software
  • De-escalation techniques
  • Email management
  • Customer service
  • Problem resolution
  • Calm under pressure
  • Understanding customer needs
  • Issue and complaint resolution
  • Teamwork and collaboration
  • Computer skills

Timeline

Cardiology Services Administrator

Henry Ford Health Systems
04.2024 - Current

Business Office Manager

Corewell Health
09.2023 - Current

Presidential Vendor Resolution Specialist

Rocket Mortgage
02.2020 - 12.2022

Senior Customer Service Representative

Blue Cross Blue Shield Michigan
01.2015 - 01.2017

I Am Still Actively Seeking Completion Of My Degre - Business Administration And Management

Bachelor of Arts

No Degree Obtained - Medical Insurance Billing

Henry Ford College

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Sareta Burnette