Sareta Burnette
West Bloomfield,MI
Overview
10
10
years of professional experience
Work History
Cardiology Services Administrator
Henry Ford Health Systems
Southfield, MI
04.2024 - Current
- Protected sensitive information by strictly following confidentiality guidelines mandated by the organization and regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
Business Office Manager
Corewell Health
West Bloomfield, MI
09.2023 - Current
- Updated reports, managed accounts, and generated reports for company database.
- Managed financial operations for the business, ensuring accurate budgeting and timely invoice processing.
- Resolved financial discrepancies and customer billing issues with timely attention.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Coordinated staff schedules, adjusting workloads to maximize productivity and meet deadlines.
Presidential Vendor Resolution Specialist
Rocket Mortgage
Detroit, MI
02.2020 - 12.2022
- Answered questions and assisted customers with item selection and location.
- Met sales goals by offering excellent customer service.
- Strengthened vendor relationships by maintaining open communication and promptly addressing any concerns or issues.
Senior Customer Service Representative
Blue Cross Blue Shield Michigan
Detroit, MI
01.2015 - 01.2017
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
Education
I Am Still Actively Seeking Completion Of My Degre - Business Administration And Management
Bachelor of Arts
Livonia, MINo Degree Obtained - Medical Insurance Billing
Henry Ford College
Dearborn, MISkills
- Customer support
- Complaint resolution
- Quality assurance
- Payment processing
- Call control
- Call center experience
- CRM software
- De-escalation techniques
- Email management
- Customer service
- Problem resolution
- Calm under pressure
- Understanding customer needs
- Issue and complaint resolution
- Teamwork and collaboration
- Computer skills
Timeline
Cardiology Services Administrator
Henry Ford Health Systems
04.2024 - Current
Business Office Manager
Corewell Health
09.2023 - Current
Presidential Vendor Resolution Specialist
Rocket Mortgage
02.2020 - 12.2022
Senior Customer Service Representative
Blue Cross Blue Shield Michigan
01.2015 - 01.2017
I Am Still Actively Seeking Completion Of My Degre - Business Administration And Management
Bachelor of Arts
No Degree Obtained - Medical Insurance Billing
Henry Ford College