Dedicated and adaptable management professional possessing excellent communication, organizational, and analytical capabilities. Eager to collaborate and offer support to a results driven environment.
Overview
15
15
years of professional experience
Work History
Case Manager
Stewart J. Guss, Attorney At Law
Dallas, TX
10.2022 - Current
Consistently monitor 100+ cases, with regular follow-up to flag appropriate parties with any concerns for prompt problem resolution.
Serve as a liaison between applicable parties: attorneys, insurance representatives, medical providers, and clients, through verbal or written communication, utilizing multiple mediums.
Document essential information and communications using case management software.
Collaborate with team members to ensure that action items are completed in a timely manner.
Execute administrative tasks efficiently, ensuring completion of daily office operations.
Income Tax Preparer
Jackson Hewitt
Mesquite, TX
12.2021 - 04.2022
Utilized tax software to efficiently process returns and identify potential deductions and credits for clients.
Conducted client interviews to gather necessary documentation and information for tax preparation.
Reviewed financial documents to identify potential deductions and credits.
Liaised between clients and tax authorities, such as IRS representatives.
Managed multiple tasks in a high-pressure, deadline-driven environment to ensure the filing of a high volume of individual tax returns in a timely manner.
Assistant Manager
Payless ShoeSource Inc.
Dallas, TX
09.2016 - 06.2019
Provided support and guidance to colleagues to maintain a collaborative work environment, achieving sales and profit goals.
Assigned work and monitored the performance of shift personnel.
Led planning, implementation, and execution of merchandising and operating initiatives to streamline business effectiveness.
Prioritized and organized tasks to successfully manage day-to-day store operations, including customer service, inventory management, sales transactions, and store maintenance.
Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Administrative Assistant
Adams Golf
Plano, TX
05.2010 - 08.2012
Supported the Operations Manager by coordinating meeting schedules, organizing travel arrangements, and managing project logistics to ensure smooth operation.
Managed daily office operations and administrative tasks.
Liaised with employees, vendors, and personnel across departments.
Responded to employee issues to provide immediate resolution, and harbor strong team collaboration.
Provided essential support and resources to teams as needed for projects.
Education
Bachelor of Science - Business Administration
East Texas A&M University
Commerce, TX
06-2019
Skills
Clear communication proficiency
Task and time management
File and document organization
Team collaboration and support
Ability to work under pressure, and handle tight deadlines
Multitasking and prioritization
MS Office and Collaboration Tools (Zoom, Teams, Google)
Timeline
Case Manager
Stewart J. Guss, Attorney At Law
10.2022 - Current
Income Tax Preparer
Jackson Hewitt
12.2021 - 04.2022
Assistant Manager
Payless ShoeSource Inc.
09.2016 - 06.2019
Administrative Assistant
Adams Golf
05.2010 - 08.2012
Bachelor of Science - Business Administration
East Texas A&M University
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Amara PerezAmara Perez
Receptionist at Stewart J. Guss, Attorney At LawReceptionist at Stewart J. Guss, Attorney At Law