Sarfaraz Khan
Walnut Creek,CA
Summary
Dynamic customer service professional with extensive experience at Check into Cash, excelling in cash management and customer relationship management. Proven track record in document auditing and technical troubleshooting, consistently enhancing operational efficiency and client satisfaction. Recognized for building strong relationships and delivering exceptional service in fast-paced environments.
Overview
12
12
years of professional experience
Work History
Technical Support Engineer
Mobilink head office
Karachi, Pakistan
10.2012 - 12.2017
- Company Overview: A mobile telecom company
- Answered phones, helped customers, and assisted management with daily assignments
- Provided fast and efficient service in a timely manner
- Acquired excellent communication and interpersonal skills with the public and co-workers
- Accustomed to fast-paced, high-pressured positions, demonstrated ability to prioritize multiple tasks, meet deadlines, and provide quality service
- Dedicated and meticulous- high level of accuracy and attention to detail.
- Distributed mail, scanning, sorting, filing documents, and completing other duties as assigned.
- A mobile telecom company
- Provided troubleshooting support for mobile network issues and customer inquiries.
- Assisted customers with device setup and connectivity problems via phone and chat.
- Documented technical issues and solutions in the internal ticketing system.
- Collaborated with engineering teams to resolve complex technical problems efficiently.
- Trained new staff on support protocols and customer service best practices.
- Maintained knowledge of new mobile technologies and industry trends for effective support.
Customer Service Associate
7- Eleven
Sacramento, CA
08.2017 - 10.2017
- Cash handling and maintained a balance draw throughout the day
- Operate registers, scanners, scales and credit card/debit card terminals
- Processing and performing money orders and other cash advances
- Memorize product locations throughout the store and be able to direct customers or make suggestions
- Handle exchanges and refunds in a quick, efficient manner
- Collect payments and bag purchases for customers
- Maintain accurate cash drawer
- Take a tally of the funds in the cash register when required during a shift and produce transaction reports
- Keep the checkout area clean and orderly
Customer Service Representative
Check into Cash
Rancho Cordova, CA
10.2017 - 02.2018
- Provided assistance in payday advances, in-store cash advances, online payday loans, title loans, check cashing, and Western Union transactions
- Handled cash and maintained a balance draw throughout the day
- Resolved customer concerns and helped build customer loyalty in a quick, efficient manner
- Maintained up to date records & reports at all times to ensure accurate auditing; led document audits, regularly exceeding audit interview expectations.
- Ensure that customers' information is processed and maintained appropriately.
- Performed cash management, customer service, balance cash drawer
- Developed and maintained good working relationships with customers, clients and co-workers
- Help keep the store clean and orderly
Teller
Golden 1
Sacramento, California
03.2017 - 01.2019
- Processed customer transactions accurately and efficiently at local credit union.
- Assisted customers with account inquiries and resolved issues promptly.
- Maintained and balanced cash drawer throughout each shift diligently.
- Educated customers on banking products and services effectively.
- Collaborated with team members to enhance service delivery standards.
- Trained new tellers on procedures and customer service best practices.
- Identified opportunities for improving operational workflows within the branch.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Answered customer inquiries regarding bank products and services.
- Maintained confidentiality of all customer records and information according to company policies.
- Built and maintained client relationships through quality, personalized interactions.
- Verified customers' identification to ensure compliance with laws and regulations.
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
Driver
Uber And Lyft
Modesto, California
08.2019 - 02.2025
- Operated various vehicles to transport goods safely and efficiently.
- Documented daily mileage, gas, and other data.
- Adhered to company policies and procedures related to safety and security standards.
- Delivered packages to customers in a timely and efficient manner.
- Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
- Provided excellent customer service during deliveries, addressing client inquiries.
- Maintained safe driving habits to protect property and general public on roadways.
- Transported passengers safely to their destinations while adhering to pre-booked schedules.
- Ensured timely pick-up and drop-off of passengers, maintaining a focus on safety and customer satisfaction.
- Completed pre-booked rides efficiently, prioritizing passenger safety and punctuality.
Education
Masters of Business - Business Administration
Preston Institute of Management Sciences & Technology
Karachi09.2011
Bachelor of Arts - Business Administration
Preston Institute of Management Sciences & Technology
Karachi08.2009
Skills
- Cash management
- Customer relationship management
- Technical troubleshooting
- Regulatory compliance
- Document auditing
- Delivery logistics
Timeline
Driver
Uber And Lyft
08.2019 - 02.2025
Customer Service Representative
Check into Cash
10.2017 - 02.2018
Customer Service Associate
7- Eleven
08.2017 - 10.2017
Teller
Golden 1
03.2017 - 01.2019
Technical Support Engineer
Mobilink head office
10.2012 - 12.2017
Masters of Business - Business Administration
Preston Institute of Management Sciences & Technology
Bachelor of Arts - Business Administration
Preston Institute of Management Sciences & Technology
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