Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Languages
Timeline
Generic

Sargam Bhatta Lama

San Mateo,CA

Summary

Motivated and detail-oriented student with a strong passion for technology and a proven track record of providing exceptional technical support. Seeking a challenging IT role to leverage my skills in troubleshooting, teamwork, and customer service.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Support Specialist/ Account Manager

Tidal Management Inc
01.2024 - Current
  • Developed strong relationships with clients, resulting in repeat business and positive feedback.
  • Analyzed customer feedback data to identify areas for improvement and recommended appropriate solutions.
  • Conducted regular training sessions for new team members, promoting best practices in customer support operations.
  • Handled escalated support cases with diplomacy and tact, successfully defusing tense situations between the company and its customers.

Student Assistant

SMCCD ITS (Information Technology Services)
05.2019 - 04.2021
  • Provided technical support to faculty, staff, and students, resolving hardware and software issues promptly
  • Responded to Helpdesk inquiries, delivering effective solutions to user problems and maintaining a high level of satisfaction
  • Collaborated with team members to enhance the IT knowledge base and support documentation
  • Managed inventory, tracked equipment and supplies, and assisted in procurement processes
  • Set up and maintained audio-visual equipment for campus events and presentations
  • Assisted in software installation, updates, and system upgrades
  • Participated in testing and evaluation of new technologies, contributing to innovative solutions
  • Actively engaged in training sessions to stay updated on IT developments and best practices
  • Supported network connectivity and troubleshooting

Education

Associate of Science - Computer Science and Mathematics

College of San Mateo
San Mateo, CA
05.2021

Bachelor - Computer Science

San Francisco State University
San Francisco, CA
12.2024

Skills

  • Technical Troubleshooting
  • Helpdesk Support
  • Inventory Management
  • Software Installation
  • Customer Service
  • Collaboration and Teamwork
  • Network Connectivity
  • Audio-Visual Setup
  • Documentation
  • Email Management
  • Time Management
  • Positive Attitude

Certification

Java Programming Certificate

Accomplishments

  • Received commendation from the IT department for outstanding teamwork and dedication.
  • Assisted in organizing and facilitating various IT projects

References

Tanwar Wangruamklang, IT Tech II, SMCCD, wangruamklangt@smccd.edu

Languages

Hindi
Native or Bilingual
Nepali
Native or Bilingual
English
Native or Bilingual
Spanish
Professional Working

Timeline

Customer Support Specialist/ Account Manager

Tidal Management Inc
01.2024 - Current

Student Assistant

SMCCD ITS (Information Technology Services)
05.2019 - 04.2021

Associate of Science - Computer Science and Mathematics

College of San Mateo

Bachelor - Computer Science

San Francisco State University

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Sargam Bhatta Lama