Sargena Younan
Modesto,CA
Summary
Experienced with managing front desk operations efficiently and courteously. Utilizes excellent communication and organizational skills to handle guest inquiries and administrative tasks seamlessly. Track record of enhancing customer satisfaction and supporting team goals in dynamic environments. I am a dynamic and detail-oriented professional with strong skills in office administration, communication, and decision-making. Proven ability to manage sensitive information with careful and maintain a high standard of telephone etiquette. Always welling and eager to form great growth in my organizational skills and collaborative spirit in a challenging role that provides opportunities for growth and contribution. I will always be committed to making a positive impact within a dynamic team environment.
Overview
12
12
years of professional experience
Work History
Front Desk Receptionist
Sukha Studios
02.2022 - Current
- Greeted and checked in clients upon arrival, ensuring a welcoming and professional first impression.
- Handled sales transactions for class packages, retail items, and memberships using POS systems with accuracy and efficiency.
- Maintained a clean, serene, and organized studio environment by performing end-of-day cleaning tasks and preparing the space for the next day’s operations.
- Provided information on class schedules, studio policies, and instructor offerings to support a positive client experience.
- Supported overall studio operations by assisting with administrative duties and ensuring smooth daily flow.
Sprouts
Sprouts Market
12.2022 - 05.2023
- Scheduled and confirmed floral orders and delivery appointments, ensuring accuracy and on-time service.
- Answered phone calls to process orders, provide product information, and address customer inquiries with professionalism.
- Designed and arranged floral displays, maintained fresh inventory, and ensured a clean, visually appealing department.
- Operated the cash register to process sales transactions efficiently and accurately, handling both cash and card payments.
- Supported overall store operations by stocking merchandise, assisting customers on the sales floor, and helping maintain store presentation.
- Delivered exceptional customer service by creating a friendly, welcoming environment and resolving issues promptly.
Floral at Safeway
Safeway
03.2022 - 05.2023
- Assisted walk-in customers with floral selections, providing knowledgeable recommendations for events, holidays, and special occasions.
- Scheduled and confirmed floral orders and delivery appointments, ensuring accurate and timely service.
- Answered incoming phone calls to take orders, provide product information, and handle customer inquiries.
- Created floral arrangements, maintained fresh inventory, and ensured the floral department remained clean, organized, and visually appealing.
- Supported day-to-day operations by managing displays, processing transactions, and delivering exceptional customer service.
Customer Service Associate
Justice (Seasonal)
11.2017 - 01.2018
- Returned merchandise to the sales floor efficiently, ensuring items were properly displayed and store appearance remained visually appealing.
- Maintained a clean, organized, and well-stocked fitting room and stockroom to support smooth store operations.
- Assisted customers with locating merchandise, answering product questions, and ensuring a positive shopping experience.
- Supported front-of-store operations by providing friendly service and contributing to a welcoming store environment.
- Worked closely with team members to meet daily store goals and maintain a high standard of customer service.
Front Desk
H&R Block (Seasonal)
01.2017 - 11.2017
- Assisted walk-in customers by providing prompt, courteous service and addressing inquiries to ensure a welcoming experience.
- Scheduled and confirmed appointments using scheduling software, optimizing calendar efficiency and reducing no-shows.
- Answered incoming phone calls, routed them appropriately, and provided information or support as needed.
- Maintained a professional front desk environment, contributing to smooth daily operations and positive client relations.
Customer Service Leader
Scenic Drive In
08.2013 - 02.2016
- Assisted customers with taking accurate food and beverage orders, ensuring personalized service and prompt fulfillment.
- Supported meal preparation by following food safety guidelines and company standards to maintain high-quality service.
- Performed cash handling responsibilities, including operating POS systems, processing transactions, and balancing the cash drawer at shift end.
- Maintained customer satisfaction through proactive problem-solving and forward-thinking service strategies, resulting in positive customer experiences and repeat business.
Customer Services Associate
Marshalls (Seasonal)
11.2015 - 12.2015
- Responsible for returning merchandise to the sales floor in a timely and organized manner, maintaining store presentation and product availability.
- Kept the stockroom and filling areas clean and well-organized to ensure efficient inventory management and quick item retrieval.
- Provided attentive and friendly customer service, assisting shoppers with locating items and resolving inquiries to enhance overall satisfaction.
- Collaborated with team members to maintain a smooth workflow between the sales floor and backroom operations.
Education
Associate of Applied Science - Computer And Information Sciences
Purdue University
West Lafayette, IN05-2025
GED -
Modesto Jr. College
Modesto, CA07-2008
Skills
Office Administration: Proficient in managing office tasks, including scheduling, filing, and document preparation
Telephone Etiquette: Demonstrated ability to communicate effectively and professionally over the phone
Decision-Making: Strong decision-making skills, capable of evaluating options and implementing solutions efficiently
Sensitive Information Handling: Experienced in managing confidential information with discretion and integrity
Languages
English
Native or Bilingual
Assyrian
Native or Bilingual
Timeline
Sprouts
Sprouts Market
12.2022 - 05.2023
Floral at Safeway
Safeway
03.2022 - 05.2023
Front Desk Receptionist
Sukha Studios
02.2022 - Current
Customer Service Associate
Justice (Seasonal)
11.2017 - 01.2018
Front Desk
H&R Block (Seasonal)
01.2017 - 11.2017
Customer Services Associate
Marshalls (Seasonal)
11.2015 - 12.2015
Customer Service Leader
Scenic Drive In
08.2013 - 02.2016
Associate of Applied Science - Computer And Information Sciences
Purdue University
GED -
Modesto Jr. College
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